Robert W. Bruder
Westford,USA
Summary
Dynamic leader with a strong focus on operations, people development, revenue generation, and organizational growth. Expertise in relationship building and employee engagement cultivates a collaborative work environment that enhances team performance and morale. A robust business acumen combined with influential abilities fosters consensus among key leaders and stakeholders, driving transparency and successful change initiatives that significantly increase profitability across multiple regional locations.
Overview
25
25
years of professional experience
Work History
Coordinator for Access to Healthy Foods
Middlesex Community College
01.2023 - Current
- Leading the expansion and evolution of the Food Pantry at the College. Developed relationships with college administrators, donor organizations, volunteers, and government organizations. Implemented procedures to grow the scope and capability to meet the demand while creating an environment to reduce the stigma of utilizing a pantry. Oversaw the relocation of the pantry, added and updated equipment, and changed the layout and operating system to improve flow. Developed training programs for employees and volunteers.
Franchise Business Consultant
Mathnasium Learning Centers, Inc.
04.2019 - 07.2023
- Supervise and support 47 franchisees operating 69 learning centers across 7 states, ensuring adherence to business standards and driving continuous improvement. Analyze operational results and market trends to identify opportunities for additional support and growth. Coach leaders and franchise owners through organizational transitions and system implementations, including CRM upgrades, financial reporting, and brand refresh initiatives. Lead the development and rollout of marketing and operational strategies to enhance performance and strengthen brand presence.
- Successfully led regional operations through the pandemic by driving the transition to online instruction platforms, minimizing revenue loss and ensuring business continuity
- Grew territory development by opening 14 new units and securing 8 new franchise agreements.
- Outperformed company revenue goals by over 7 percent each year.
- Key Contributor to Mathnasium's employee engagement team, driving improvements in satisfaction and experience by collaborating with leadership to implement personnel-focused changes.
Operations Manager
Dunkin Brands, Inc.
06.2000 - 10.2018
- Consulted with up to 12 franchise organizations operating 118 Boston-area locations generating $110M in annual sales. Evaluated financial performance, identified profitability barriers, and recommended solutions to improve margins. Partnered with franchisees on assessment analysis, new product launches, restaurant openings, marketing initiatives, equipment upgrades, and bakery operations. Directed food safety and operational audits to ensure compliance and inspection readiness. Facilitated Quarterly Regional Advisory Meetings with franchisees to align on marketing, development, and operational strategies
- Championed operational management programs and presented business plans at team meetings to strengthen district performance and build consensus on strategies and goals.
- Managed a top 3 revenue-generating district during the company's growth period.
- Lead OM for annual Boston Franchisee Leadership meetings, planned agenda, and managed facility logistics for approximately 400 attendees.
- Led a cross-functional team of 6 on a special project to improve employee engagement across Northeast field teams. Facilitated discussions to identify concerns, analyze root causes, and present actionable solutions to senior leadership.
- Operations manager for Alternate Point of Distribution team that opened 145 new locations inside big box (Stop & Shop, Walmart, Home Depot, Shaw's) locations across the New England region.
Education
Bachelor of Science (B.S.) - Consumer Affairs
University of Rhode Island
Kingston, RISkills
- Operations Management
- Revenue/Territory Growth
- Strong relationship management
- Coaching and Advisory Skills
- Organizational change management
- Budgeting/Profitability
- Workforce Engagement
- Strategic Planning
- Retention improvement initiatives
- Project Management
- Operational efficiency enhancements
- Effective multitasking
Accomplishments
- Pioneered change management initiatives and individualized coaching strategies for business owners to navigate corporate changes and acquisitions.
- Leadership role on the employee engagement team for two companies, improving the employee experience and retention.
- Managed one of the organization’s top revenue-generating territories during the company’s high growth period.
- Operations lead for the launch of a new distribution channel that opened approximately 145 new locations within 2 years across New England.
- Oversaw rollout of new equipment for up to 110 locations, including POS systems, inventory systems, brewing and cooking platforms, and online teaching platforms.
Timeline
Coordinator for Access to Healthy Foods
Middlesex Community College
01.2023 - Current
Franchise Business Consultant
Mathnasium Learning Centers, Inc.
04.2019 - 07.2023
Operations Manager
Dunkin Brands, Inc.
06.2000 - 10.2018
Bachelor of Science (B.S.) - Consumer Affairs
University of Rhode Island
Additional Experience
- Franchisee, Dunkin Donuts (Locations: Allston, MA; Ossipee, NH; Tamworth, NH; Wolfeboro, NH)
- Area Manager – Applebee’s International