Robert W. Collins Jr.
Beloit,WI
Summary
Results-driven professional with extensive experience in account management. Specializes in cultivating lasting client partnerships and fueling business expansion. Skilled in contract negotiation, resolving client concerns, and tailoring services to meet client requirements. Demonstrates success in fostering team collaboration and thriving in fast-paced environments. Highlights exceptional communication and problem-solving abilities.
Overview
28
28
years of professional experience
Work History
Account Manager
Irca
04.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Grew topline revenue by 30% with key customers.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Streamlined internal processes for better efficiency in account management tasks.
- Developed customized account plans for clients to help them achieve their business goals.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
Area Sales Manager for Snacks and Confections
Kerry
08.2012 - 04.2023
- Respond promptly to customer inquiries over phone or email
- Project management
- Working with customers and internal teams on forecasting and demand planning
- New product commercialization
- Meet with customer to build relationships by understanding their business goals and needs and promoting technologies for sale
- Study competitor’s products and prices to make sure offerings are competitive
- Process of customer’s orders, complaints, credits, and technical documents
- Maintaining customers’ requirements
- Follow up on customer issues, credits, and deductions
- Communication with Supply Chain, Shipping, Accounts Receivable, and Technical Demand Specialist daily
- Work with regulatory to ensure customer’s requirements are met
- Administrated weekly conference calls with Global customers to plan production runs and demand needs
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
- Built lasting relationships with clients through outstanding customer service interactions.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Developed comprehensive territory plans that ensured efficient allocation of resources and maximized productivity for the entire area.
- Collaborated with marketing department to develop targeted promotional campaigns that drove sales growth.
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Prepared sales presentations for clients showing success and credibility of products.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Led sales region to increase sales and boost team morale.
- Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
- Launched new products successfully within the assigned territory by executing well-designed launch plans tailored specifically for each product line.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Collaborated with clients and distributors to create and promote new products.
- Streamlined internal processes by working closely with cross-functional teams such as operations, logistics, and finance departments to ensure smooth transactions for customers.
Inside Sales
Kerry
01.2012 - 01.2016
- Respond promptly to customer inquiries over the phone or email
- Meet with customer to build relationships by understanding their business goals and needs and promoting technologies for sale
- Study competitor’s products and prices to make sure offerings are competitive
- Process of customer’s orders, complaints, credits, and technical documents
- Maintaining customers’ requirements
- Follow up on customer issues, credits, and deductions
- Communication with Supply Chain, Shipping, Accounts Receivable, and Technical Demand Specialist daily
- Work with regulatory to ensure customer’s requirements are met
- Administrated weekly conference calls with Global customers to plan production runs and demand needs
- Work with Export team to ensure all documents are prepared and correct for export shipments for my customers
Vice President
Municipal Credit Union
01.2011 - 01.2012
- Member relations
- Maintain ledger accounts for the credit union
- Dual entry bookkeeping
- Manage employee schedules
- Complete financial reports
- Perform monthly reconciliations for all credit union ledger accounts
- Balancing and maintaining the cash vault
- Overseeing Teller transactions
- Ensuring compliance for state and federal regulations
- Performing internal audits
- Performing Bank Secrecy Act audits
- Originating wire both foreign and domestic
- Submitting currency transaction reports
- Tracking loan delinquencies and bankruptcies
- Maintain cash flows for the operation of the credit union
- Maintaining investments for the credit union
- Maintaining the credit union's website
- Perform OFAC scans of credit union accounts
- Authorize loans based on credit union criteria
- Maintain record retention
- Completing 5300 report for the credit union quarterly
- Filling in for the loan officer or tellers when needed
- Any other duties that arise and needed to be done
Bookkeeper
Municipal Credit Union
01.2008 - 01.2011
- Maintain ledger accounts for the credit union
- Dual entry bookkeeping
- Manage employee schedules
- Complete financial reports
- Perform monthly reconciliations for all credit union ledger accounts
- Balancing and maintaining the cash vault
- Overseeing Teller transactions
- Ensuring compliance for state and federal regulations
- Performing internal audits
- Performing Bank Secrecy Act audits
- Originating wire both foreign and domestic
- Submitting currency transaction reports
- Tracking loan delinquencies and bankruptcies
- Maintain cash flows for the operation of the credit union
- Maintaining investments for the credit union
- Maintaining the credit union's website
- Perform OFAC scans of credit union accounts
Loan Originator
Municipal Credit Union
01.2005 - 01.2008
- Run credit reports
- Calculate debt to income ratios
- Create loan documents for personal, vehicle and Mortgage loans
- Perform flood determinations
- Provide financial counseling
- Establish direct deposit payments for loans
- Maintain insurance policies for secured loans
- Maintain property tax database for tracking property tax payments
- Maintain loan files
Full Time Teller
Municipal Credit Union
01.2002 - 01.2005
- Customer Service – face to face along with over the phone
- Maintain account files, and opening new accounts
- Assorted projects as handed out by the Credit Union President
- Maintain loan files
- Maintain account cards and review them for errors
- Open and maintain Certificate of Deposit accounts
Part Time Teller
Municipal Credit Union
01.1997 - 01.2002
- Customer Service – face to face along with over the phone
- Maintain account files, and opening new accounts
- Assorted projects as handed out by the Credit Union President
Education
Bachelor of Arts -
University of Wisconsin Madison
Madison, WisconsinBachelor of Arts -
University of Wisconsin-Rock County
Janesville, Wisconsin01.2023
High School -
Beloit Memorial High School
Beloit, Wisconsin06.1998
Skills
- Customer intimacy
- Problem solving
- Pricing negotiations
- Prospecting
- Interpersonal communication
- Team player
- Project management
- B2B sales
- Contract negotiations
- Microsoft Office
- Computers
- Microsoft Excel
- Salesforce
- Account management
- Customer service
- Teamwork and collaboration
- Client relationship management
- Customer satisfaction
- Relationship building
- Goal oriented
- Sales development
- Account oversight
- Client relationship building
- Issue resolution
- Networking skills
- Documentation and reporting
- Customer relationship management (CRM)
- Strategic account planning
- Sales reporting
- Upselling
- New account creation
- Cross-functional collaboration
- Business development
- Report writing
- Sales forecasting
- Order processing
- Sales negotiations techniques
Volunteer Experience
- Beloit evening Lions Club, Member
- United Way, Volunteer
References
- Jacques Boudreau 608-346-1960
- Ryan Smith 608-322-4503
- Mike Haughton 608-607-2749
- More references available upon request
Technologyskills
- Knowledgeable with all Microsoft Office programs
- Knowledgeable with using wireless devices and computers
- 10-key operation
- Microsoft Excel
- Electronic form filing
- Mapics/AS 400
- Citrix
- SalesForce
Timeline
Account Manager
Irca
04.2023 - Current
Area Sales Manager for Snacks and Confections
Kerry
08.2012 - 04.2023
Inside Sales
Kerry
01.2012 - 01.2016
Vice President
Municipal Credit Union
01.2011 - 01.2012
Bookkeeper
Municipal Credit Union
01.2008 - 01.2011
Loan Originator
Municipal Credit Union
01.2005 - 01.2008
Full Time Teller
Municipal Credit Union
01.2002 - 01.2005
Part Time Teller
Municipal Credit Union
01.1997 - 01.2002
High School -
Beloit Memorial High School
Bachelor of Arts -
University of Wisconsin Madison
Bachelor of Arts -
University of Wisconsin-Rock County
Similar Profiles
Jerome WhiteJerome White
Warehouse Forklift Operator at IRCAWarehouse Forklift Operator at IRCA
Amirreza AskariAmirreza Askari
Admission Advisor at Irca AdviceAdmission Advisor at Irca Advice
Rose NilesRose Niles
Customer Support Representative at Irca Group USA LLCCustomer Support Representative at Irca Group USA LLC