Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Welch

Overland Park

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Johnny's Tavern West. Proven ability to enhance guest experiences through effective relationship management and menu memorization. Recognized for improving operational efficiency and fostering a positive team environment, ensuring high-quality service in fast-paced settings.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

15
15
years of professional experience

Work History

Server

Nick & Jake's
05.2021 - 06.2025
  • Provided exceptional customer service during busy dining hours.
  • Assisted in maintaining cleanliness and organization of dining area.
  • Learned menu items and recommended dishes to enhance guest experience.
  • Supported kitchen staff by ensuring timely food delivery to tables.
  • Handled cash transactions accurately and efficiently at point of sale.
  • Collaborated with team members to ensure smooth restaurant operations.
  • Engaged with customers to build rapport and encourage repeat visits.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Assistant Manager

Johnny's Tavern West
01.2010 - 04.2021
  • Coordinated team schedules to optimize operational efficiency and enhance service delivery.
  • Implemented training programs, improving staff competencies and performance consistency.
  • Analyzed customer feedback to identify areas for service enhancement and operational adjustments.
  • Developed standard operating procedures, ensuring compliance with company policies and quality standards.
  • Monitored inventory levels, executing timely orders to prevent stock shortages and maintain service flow.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Oversaw daily operations to maintain store cleanliness and organization.

Education

General Studies

Blue Valley Northwest
Overland Park, KS
05-2009

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Safe food handling
  • Menu memorization
  • Cleanliness standards
  • Food running
  • High volume dining
  • Service prioritization
  • Supply restocking
  • Quality control
  • Table bussing
  • Point of sale operation
  • Relationship management
  • Tableside etiquette
  • Table setting
  • Menu presentation
  • Daily specials memorization

Timeline

Server

Nick & Jake's
05.2021 - 06.2025

Assistant Manager

Johnny's Tavern West
01.2010 - 04.2021

General Studies

Blue Valley Northwest

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