Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Robert Wells

Austin,TX

Summary

Dynamic and accomplished General Manager with extensive knowledge coordinating caterings,food service, and hospitality in social and corporate markets. Notable success in large-scale catering event planning, food preparation and menu development. As a hospitality professional with more than 20 years of management and service experience, I motivate team members to meet challenging customer demands in fast-paced environments. Never sacrifices guest service, quality, or cost controls vital to business operations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Multi-Unit Operation Manager

Uncle Nicky's Italian Specialty's
Austin, TX
10.2023 - Current
  • Managed budgets for multiple units and tracked financial performance against targets.
  • Recruited, hired, trained, coached, evaluated, managed, motivated and improved employee retention
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company procedures
  • Created comprehensive training programs for new hires in order to ensure consistent quality standards across all sites.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

General Manager of Operations

Cosmic Saltillo
Austin, TX
09.2022 - 10.2023
  • Implemented strategies for improving customer experience through enhanced hospitality, and engagement.
  • Negotiated contracts with vendors for goods or services needed by the organization.
  • Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
  • Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
  • Created company handbook to document our standards, policies, and procedures.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

General Manager

Southside Market and Barbeque
Elgin, TX
03.2012 - 09.2022
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Oversaw product initiatives through recipe development, costing, and execution.
  • Oversaw product development initiatives from concept through completion stages.

  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Guided management and supervisory staff to promote smooth operations.
  • Led employee evaluations with constructive feedback to boost performance.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Formed and sustained strong realtionships with catering clients.

Education

Associate of Arts - Restaurant And Culinary Management

Le Cordon Bleu College of Culinary Arts - Austin
Austin, TX
02-2004

Skills

  • Performance Improvement
  • Catering experience
  • Problem-solving aptitude
  • Employee Development
  • Relationship Building
  • Cost analysis and savings
  • Inventory Control
  • Purchasing and planning
  • Business Management
  • P&L Management
  • Product Development
  • Training Management
  • Budgeting and cost control
  • Effective Communication
  • Team building

Affiliations

  • Love learning about new food ideas, and creative ways to improve my skills
  • Enjoys traveling with my family, and exploring new places
  • Love to cook
  • Rock climbing and being outdoors is a great passion of mine

Accomplishments

  • Quickly rose through the ranks of management in my previous positions through hard work and dedication. Achieved upper management roles including Area Training Manager, Interim Area Manager, and Director of Catering and Special Events

Certification

  • T.A.B.C certified
  • Food Managers Certification
  • City of Austin Food Managers Certificate

Timeline

Multi-Unit Operation Manager

Uncle Nicky's Italian Specialty's
10.2023 - Current

General Manager of Operations

Cosmic Saltillo
09.2022 - 10.2023

General Manager

Southside Market and Barbeque
03.2012 - 09.2022

Associate of Arts - Restaurant And Culinary Management

Le Cordon Bleu College of Culinary Arts - Austin

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Robert Wells