Music (playing and production)
Robert West
Group Activities Specialist
Eatonton,GA
Summary
Enthusiastic and organized Group Recreation Coordinator skilled in planning and facilitating activities for high-end corporate groups of all sizes and interests. Effective leader promoting versatile, uniquely tailored experiences for maximum engagement. Known for adaptability, resourcefulness, and solutions-oriented problem-solving.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Group Recreation Coordinator
The Ritz-Carlton Reynolds, Lake Oconee
Greensboro, GA
May.2018 - Current
- Create, sell, and facilitate recreational activities for high-end corporate and leisure groups.
- Increased group activity revenue by 150% within the first year of employment.
- Establish and maintain relationships with over 25 program organizers simultaneously.
- Designed operational and technical systems to increase Recreation sales and event proficiency.
- Effectively collaborated with multiple departments within The Ritz-Carlton to deliver group experiences that far surpass client expectations.
- Produced, updated, and delivered widely circulated Group Activities Menu in addition to managing various financial and activity monitoring spreadsheets.
- Exceeded goals through effective task prioritization and excellent work ethic.
Recreation Attendant
The Ritz-Carlton Reynolds, Lake Oconee
Greensboro, GA
Aug.2015 - May.2018
- Established excellence within the Recreation Department while preserving first-class standards famously associated with The Ritz-Carlton luxury brand.
- Facilitated specialized experiences for corporate and leisure groups.
- Create guests for life through daily amenities such as boating, biking, ice skating, and s’mores making, in addition to specialty offerings such as holiday-themed activities and one-of-a-kind, individual experiences.
- Efficiently managed routine high-volume rental duties for 75 individual guests or more per day.
Producer / Account Manager
Visual Media Design Network
Houston, TX
Jul.2014 - Mar.2015
- Obtained high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Ensured timely and successful delivery of solutions according to customer needs and objectives.
- Engaged in project management duties.
- Collected new and beneficial contacts through online and in-person networking events.
- Researched and incorporated emerging industry trends while utilizing the latest in technology and hardware to provide clients with the most up-to-date and advanced products and solutions available.
Executive Casino Host
The Triple Crown Casinos
Cripple Creek, CO
Feb.2011 - May.2014
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Establish, build and maintain the VIP customer base.
- Analyze guest play for incentives and rewards per company objectives.
- Oversee guests' experience from a level of gaming to the overall service provided by all departments.
- Resolve customer issues encountered and guest recovery.
- Enhance client loyalty by organizing and hosting off-site excursions and activities.
- Maximize profitability by exceeding assigned marketing goals with reservations and guest participation.
- Achieve goals and objectives for phone calls, e-mails, and letters mailed to current, inactive, and prospective high-end players for increased casino revenue.
Marketing Coordinator
The Triple Crown Casinos
Cripple Creek, CO
Dec.2010 - Feb.2011
- Supervised all table games employees and trained new dealers to confidently and accurately operate Craps, Roulette, Blackjack, and Three Card Poker per company policy and state gaming laws.
- Monitored players to identify any possible cheating or other unscrupulous behavior.
- Established a fun and safe environment for guests and employees while ensuring proper compliance to Colorado State gaming regulations.
Pit Supervisor / Table Games Dealer
Triple Crown Casinos
Cripple Creek, CO
Jun.2009 - Dec.2010
- Supervised all table games employees and trained new dealers to confidently and accurately operate Craps, Roulette, Blackjack, and Three Card Poker per company policy and state gaming laws.
- Monitored players to identify any possible cheating or other unscrupulous behavior.
- Established a fun and safe environment for guests and employees while ensuring proper compliance to Colorado State gaming regulations.
Education
BBA - Advertising
University of Colorado At Colorado Springs
Colorado Springs, CO 08.2006 - 12.2009
Skills
Group Engagement
Interests
Wood Working
Video and Photography
Timeline
Group Recreation Coordinator
The Ritz-Carlton Reynolds, Lake Oconee
May.2018 - Current
Recreation Attendant
The Ritz-Carlton Reynolds, Lake Oconee
Aug.2015 - May.2018
Producer / Account Manager
Visual Media Design Network
Jul.2014 - Mar.2015
Executive Casino Host
The Triple Crown Casinos
Feb.2011 - May.2014
Marketing Coordinator
The Triple Crown Casinos
Dec.2010 - Feb.2011
Pit Supervisor / Table Games Dealer
Triple Crown Casinos
Jun.2009 - Dec.2010
BBA - Advertising
University of Colorado At Colorado Springs
08.2006 - 12.2009