Robert Whitaker
Overland Park,KS
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
20
20
years of professional experience
Work History
Project Team Associate
Walmart Stores Inc.
Bentonville, AR
06.2020 - 02.2024
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Organized store by returning merchandise to proper areas and restocked displays.
- Trained new associates on store operations, policies, and procedures.
- Take Down Old Shelves and replace them, move counters and Build new Aisles
Associate/Department Manager/Customer Support Manager
Walmart Stores Inc.
Colby, KS
10.2012 - 06.2020
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Ensured compliance with company policies and relevant regulations.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Handled shift overstock, restocking and inventory control.
Associate/Retail Department Manager
Walmart Stores, INC
Scottsdale, AZ
02.2004 - 10.2012
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Complete Transactions Accurately, Count Change Correctly
- Cash Checks, Process Bill Payments, Money Orders, Western Union/ MoneyGram
Education
Some College (No Degree) - Business Management/ Computer Information Systems
Northern Wyoming Community College District - Sheridan College
Sheridan, WYSkills
- Management Support
- Data Entry
- Preparing reports
- Workplace Safety
- Program Support
- Cash Handling
- POS System Operation
- MS Office
- Computer Skills
- Financial Acumen
- Customer Service
Languages
English
Professional
References
References available upon request.
Timeline
Project Team Associate
Walmart Stores Inc.
06.2020 - 02.2024
Associate/Department Manager/Customer Support Manager
Walmart Stores Inc.
10.2012 - 06.2020
Associate/Retail Department Manager
Walmart Stores, INC
02.2004 - 10.2012
Some College (No Degree) - Business Management/ Computer Information Systems
Northern Wyoming Community College District - Sheridan College
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