Robert White
Summary
Proven Operations Manager with a track record of enhancing productivity and fostering high employee retention rates at Mud Pie. Expert in operations management and strategic planning, with a knack for problem-solving and team leadership. Achieved significant improvements in product consistency and efficiency, demonstrating an unsurpassed work ethic and commitment to excellence.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Developed robust skills in process improvement and team leadership within dynamic and fast-paced environment. Seeking to transition into new field where exceptional organizational abilities and focus on efficiency can drive success. Proven track record in fostering productivity and enhancing operational workflows.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Mud Pie
12.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics through KPIs.
- Implemented quality control systems to boost overall product consistency and reliability.
Production Supervisor
Mud Pie
12.2021 - 11.2023
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Managed team of production associates, overseeing productive production processes and meeting all deadlines.
- Evaluated existing production processes and identified areas for improvement.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
- Enhanced production efficiency by implementing lean manufacturing techniques and reducing waste.
- Streamlined communication between departments, fostering a collaborative work environment for efficient problem solving.
Production Team Lead
Mud Pie
05.2020 - 12.2021
- Collaborated with cross-functional teams to optimize workflows, resulting in increased productivity levels.
- Boosted morale, fostering a positive work environment through open communication and supportive leadership practices.
- Attained higher product consistency through the development and enforcement of standardized operating procedures.
- Planned, scheduled, and delegated daily work to team of employees.
Lead Installer
Lavista Equipment Supply
06.2017 - 02.2020
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Provided on-site supervision, ensuring proper adherence to safety regulations and protocols.
- Conducted post-installation inspections, guaranteeing customer satisfaction and addressing any concerns promptly.
- Loaded and unloaded building materials used for construction.
- Streamlined installation processes for increased productivity and faster project completion.
- Assisted in developing new procedures for more efficient installations based on emerging trends in the industry.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Operated tools, equipment, and machinery according to safety standards.
- Worked with diverse types of weather and ground conditions.
Installer Helper
Lavista Equipment Supply
06.2016 - 06.2017
- Contributed to a safe working environment by adhering to safety protocols and guidelines.
- Ensured customer satisfaction through meticulous workmanship, resulting in positive feedback from clients postinstallation.
- Expedited project timelines by efficiently loading/unloading materials at job sites while minimizing damage or loss of inventory items during transport.
- Increased productivity by maintaining a clean, organized workspace throughout each project''s duration.
Landscaping Crew Leader
TruCut Landscaping
01.2014 - 06.2016
- Managed inventory of materials efficiently to ensure availability when required.
- Conducted regular performance evaluations for crew members, identifying areas for improvement and developing personalized action plans accordingly.
- Resolved conflicts between crewmembers professionally while maintaining focus on project goals.
- Implemented quality control measures to consistently deliver outstanding finished landscapes.
- Developed strong relationships with clients through clear communication, understanding their needs, and delivering high-quality results within budget constraints.
- Reduced equipment downtime by performing routine maintenance on tools and machinery, resulting in uninterrupted productivity.
Missionary
Fire Tabernacle Outreach Ministries
11.2013 - 12.2013
- Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
- Prepared and delivered mission-related presentations to church and community groups.
- Developed effective communication skills by interacting with diverse populations in various settings.
- Established trust within the community through regular engagement and consistent support.
- Set up a micro loan program to bolster small entrepreneurs in villages nearby.
- Set up a scholarship program to enure education opportunities to children in the area.
- Helped build a local clinic.
- Helped dig a well to ensure clean drinking water to the village where I stayed.
Education
High School Diploma -
Lakeview Academy
Gainesville, GA05-2009
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Inventory management
- Strategic planning
- Onboarding and orientation
- KPI tracking
- Work flow planning
- Unsurpassed work ethic
- Warehouse operations
Accomplishments
- Saved the company approximately $3 million by introducing a cycle counting system that would improve and ensure consistent inventory integrity so that an end of the year full physical audit was not needed.
- Saved the company 400 thousand dollars by implementing an auditing system so ensure chargebacks from clients were avoided and customer relations improved.
Certification
- Forklift Certification
- First Aid Certification
Timeline
Operations Manager
Mud Pie
12.2023 - Current
Production Supervisor
Mud Pie
12.2021 - 11.2023
Production Team Lead
Mud Pie
05.2020 - 12.2021
Lead Installer
Lavista Equipment Supply
06.2017 - 02.2020
Installer Helper
Lavista Equipment Supply
06.2016 - 06.2017
Landscaping Crew Leader
TruCut Landscaping
01.2014 - 06.2016
Missionary
Fire Tabernacle Outreach Ministries
11.2013 - 12.2013
- Forklift Certification
- First Aid Certification
High School Diploma -
Lakeview Academy
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