Robert White
Vancouver,WA
Summary
Dedicated and reliable employee with a strong work ethic and adaptability to various work environments. Demonstrates efficiency in job duties while maintaining a customer-oriented approach. Proven ability to meet and exceed performance expectations in diverse settings.
Overview
25
25
years of professional experience
Work History
Operation Agent
Southwest Airlines
Portland, Oregon
04.2017 - Current
- Assure adherence to FAA, TSA, and airport regulations for operational compliance.
- Coordinated communication among flight crew, dispatch, ramp, and command center to ensure seamless operations.
- Facilitated support for customers with special needs during boarding and disembarking to enhance travel experience.
- Promptly responded to emergencies such as medical incidents or mechanical failures.
- Resolved customer issues efficiently using strong problem-solving skills.
- Maintained compliance with structural and center of gravity limits on all departures.
- Streamlined dispatch of ground support equipment to enable timely aircraft servicing.
Ramp Agent
Southwest Airlines
Portland, Oregon
12.2000 - 03.2017
- Operated ground support equipment to ensure timely and safe aircraft movement.
- Operated various motorized vehicles, including tugs and belt loaders, to maintain smooth airport operations.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Loaded and unloaded baggage from aircraft in compliance with safety protocols.
- Utilized two-way radio communication systems to coordinate effectively between ramp agents, pilots, and ground crew.
- Monitored weather conditions regularly to adjust operations.
- Followed procedures for hazardous materials handling in accordance with regulations.
Education
GED -
Skagit Valley College
Mount Vernon, WA05-1995
Skills
- Aircraft weight and balance
- Ground equipment operator
- Emergency response
- Time management
- Conflict resolution
- Decision making
- Weather adaptability
- Effective communication
- Customer service
- Relationship management
- Level headed
- Work independently
- Towing aircraft
- Radio communication
Accomplishments
2024 Operation Agent of the Quarter
Timeline
Operation Agent
Southwest Airlines
04.2017 - Current
Ramp Agent
Southwest Airlines
12.2000 - 03.2017
GED -
Skagit Valley College