Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Robert Wiecenski

Somerset,NJ

Summary

Dynamic professional with a proven track record of fostering strong customer relationships and driving strategic growth at SHI International Corp. Expert in performance analysis and adept in CRM software, Excel in marketing strategies and operational excellence. Leveraged expertise in Microsoft Office Suite to enhance company processes, achieving significant client satisfaction and retention.

Overview

10
10
years of professional experience

Work History

HP Partner Specialist

SHI International Corp.
03.2022 - Current
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.
  • Stayed informed on industry developments and market trends to gain competitive advantage.
  • Networked with other professionals and organizations to expand contacts and opportunities.
  • Maintained up-to-date knowledge of industry trends and legislative changes impacting client's businesses or industries.

Inside Account Manager

SHI International Corp.
08.2019 - 03.2022
  • Work as the bridge for between the vendors and the customers.
  • I help source both physical hardware and software to fill out customers' needs and get the pricing quotes in a timely and easy to understand matter.
  • Was also their point of contact for placing orders and following up with the status of the orders. I also helped facilitate returns and exchanges needed by the customer and make sure it is taken care of in a timely fashion.
  • Enhanced customer satisfaction by maintaining strong relationships with clients and addressing their concerns promptly.
  • Increased customer retention by conducting regular follow-ups and providing exceptional after-sales support.

Personal Banker

Wells Fargo
10.2016 - 05.2019
  • Assessed the personal and business client’s financial needs and help protect, grow and manage their wealth
  • Provided advice and tools to clients on financial wellness
  • Collaborated with different partners of the business to help with specific client needs
  • Utilized policy and procedure to make sure that the branch stays in compliance with the standards of how the branch should be run
  • Assisted other team members with reviewing transactions to check for accuracy and making sure it is not a fraudulent transaction
  • Assisted the teller line with movement of cash from the vault to the tellers and when there is a cash shipment to and from the branch

Customer Service & Sales Representative

Wells Fargo
10.2015 - 10.2016
  • Assessed the client’s financial needs and help protect, grow, and manage their wealth
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Collaborated with different partners of the business to help with specific client needs
  • Utilized policy and procedure to make sure that the branch stays in compliance with the standards of how the branch should be run
  • Provided advice and tools to clients on financial wellness

Sales Team Leader

Best Buy
05.2014 - 10.2015
  • Provided customers with advice on different products ranging from Home Theater to Appliances
  • Helped meet and exceed the stores sales expectations
  • Built strong team by recruiting and developing top sales talent.
  • Help provide trainings, one-on-ones and sales exercises to the teammates in my department to help develop their sales skills
  • Set ambitious sales goals and motivated strong performance to keep team growing effectively.
  • Made sure the store’s inventory was accurate and the online and local pick-up orders were pulled and prepared correctly and ready to go out.

Education

Bachelor of Arts - History

William Paterson University
Wayne
05.2013

Associate of Arts - Education

Raritan Valley Community College
Raritan, NJ
05.2010

Skills

  • Customer Relationship Building
  • Marketing
  • Performance Analysis
  • Knowledgeable in Microsoft Office Suite, CRM Software, Adobe Suite
  • Strategic Planning
  • Company processes and procedures

Accomplishments

Achiever's Contest

January 2015

Was #2 in the Northeast region for the holiday season of 2014 in sales and customer experience. Was awarded with a paid trip to Puerto Rico to attend their after-holiday awards conference.

Timeline

HP Partner Specialist

SHI International Corp.
03.2022 - Current

Inside Account Manager

SHI International Corp.
08.2019 - 03.2022

Personal Banker

Wells Fargo
10.2016 - 05.2019

Customer Service & Sales Representative

Wells Fargo
10.2015 - 10.2016

Sales Team Leader

Best Buy
05.2014 - 10.2015

Bachelor of Arts - History

William Paterson University

Associate of Arts - Education

Raritan Valley Community College

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Robert Wiecenski