Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Robert Wilcher

Homestead,FL

Summary

High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

12
12
years of professional experience

Work History

Operations Manager

Zoo Miami Foundation
Miami, FL
07.2020 - Current
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Performed cost analysis for various projects to determine budget requirements.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Enforced federal, state, local and company rules for safety and operations.
  • Tracked and replenished inventory to maintain par levels.
  • Collaborated with team leaders on quality audits.
  • Formed and sustained strategic relationships with clients.

Assistant Operations Manager

Zoo Miami
Miami, FL
07.2018 - Current
  • Conducted regular meetings with staff members to discuss performance issues or concerns.
  • Monitored daily operations for compliance with quality standards and safety regulations.
  • Identified areas for process improvement and developed strategies to enhance efficiency.
  • Resolved customer complaints promptly and professionally.
  • Recruited, hired, trained, evaluated, and supervised staff members.
  • Addressed customer inquiries promptly and effectively resolved any complaints or disputes.
  • Created detailed reports on project progress and performance metrics.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Created detailed reports on the performance of individual departments within operations.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Addressed customer concerns with suitable solutions.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.

Supervisor

Zoo Miami
Miami , FL
07.2017 - Current
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Directed and supervised team of 15 employees in daily operations.
  • Created new strategies for improving customer service standards within the organization.

Kitchen Supervisor

Brio Tuscan Grille
Miami, FL
03.2012 - 07.2017
  • Created daily, weekly and monthly work schedules for kitchen staff.
  • Ensured all kitchen staff adhered to food safety and sanitation regulations.
  • Provided guidance to junior chefs on complex cooking techniques.
  • Maintained records of employee attendance and payroll information.
  • Enforced strict adherence to health codes and safety protocols in the workplace.

Education

GED -

South Dade Senior High School
Homestead, FL
05-1990

Skills

  • Labor Management
  • Catering Coordination
  • Food and Beverage Operations
  • Food presentation
  • Cost Control
  • Sanitation Standards
  • Menu development
  • Staff Leadership
  • Culinary techniques
  • Vendor Negotiations
  • Records Maintenance
  • Staff Supervision
  • Inventory Management
  • Waste Reduction
  • Budget Development
  • Quality Assurance

Languages

Spanish
Professional

References

References available upon request.

Timeline

Operations Manager

Zoo Miami Foundation
07.2020 - Current

Assistant Operations Manager

Zoo Miami
07.2018 - Current

Supervisor

Zoo Miami
07.2017 - Current

Kitchen Supervisor

Brio Tuscan Grille
03.2012 - 07.2017

GED -

South Dade Senior High School

Similar Profiles

CREATE PROFILE
Robert Wilcher