Robert Williams
San Francisco,CA
Summary
Proven track record in enhancing office productivity and customer satisfaction at the Department Of Motor Vehicles through meticulous attention to detail and problem-solving abilities. Skilled in data entry and fostering relationships, I excel in policy adherence and empathetic client interactions, significantly contributing to team success and efficiency.
Overview
15
15
years of professional experience
Work History
Motor Vehicle Representative
Department Of Motor Vehicles
04.2013 - Current
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Expedited the resolution of customer issues by quickly identifying problems and providing timely solutions.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Case Manager
San Francisco Pretrial Diversion Project
04.2010 - 10.2012
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
Administrative Clerk
County Adult Assistance Program
12.2008 - 02.2010
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Created and updated records and files to maintain document compliance.
- Maintained up-to-date knowledge of program regulations to provide accurate guidance to applicants and colleagues.
- Facilitated referral to community resources to assist with other needs and intricate issues.
- Connected clients with appropriate resources within the community based on their unique needs, fostering a supportive environment for growth.
- Assisted individuals and families by collecting required and accurate personal and demographic information to determine eligibility.
Education
GED -
City College of San Francisco
San Francisco, CA03.1989
Skills
- Empathy and patience
- Networking and relationship building
- Policy Adherence
- Problem-solving abilities
- Data Entry
Accomplishments
- Supervised team of 6 staff members.
Timeline
Motor Vehicle Representative
Department Of Motor Vehicles
04.2013 - Current
Case Manager
San Francisco Pretrial Diversion Project
04.2010 - 10.2012
Administrative Clerk
County Adult Assistance Program
12.2008 - 02.2010
GED -
City College of San Francisco
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