Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Williams

Washington,IN

Summary

Proven leader with extensive experience at Cygnus Home Service, LLC, excelling in staff management and operations management. Enhanced team performance and customer satisfaction through effective training and coaching, achieving high employee retention. Skilled in relationship building, led teams to exceed sales targets, demonstrating exceptional leadership and time management abilities.

Overview

28
28
years of professional experience

Work History

Area Manager

Cygnus Home Service, LLC, D/b/a Yelloh ( Schwans)
09.2021 - Current
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Service Operations Specialist

Schwan's Home Delivery
03.2020 - 09.2021
  • Analyzed performance metrics to identify areas for improvement, leading to increased customer satisfaction rates.
  • Developed training materials for new hires, resulting in faster onboarding and increased productivity.
  • Conducted regular performance reviews with team members, identifying strengths and areas for growth while fostering professional development opportunities.
  • Handled escalated customer concerns with professionalism and empathy, often turning negative experiences into positive outcomes through effective problem-solving techniques.
  • Mentored junior team members on best practices in service operations management, contributing to a more knowledgeable and skilled workforce.

Area Sales Manager

Schwan's Home Delivery
04.2018 - 03.2020
  • Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
  • Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
  • Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
  • Led sales region to increase sales and boost team morale.
  • Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Sales and Service Specialist

Schwan's Home Delivery
01.2016 - 04.2018
  • Delivered exceptional customer service, resulting in increased repeat business and client referrals.
  • Provided expert product knowledge, demonstrating the value proposition of offered services or products to prospective clients.
  • Led training sessions for new hires on proper sales techniques, product knowledge, and company procedures; resulting in accelerated team productivity levels upon joining the workforce.
  • Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Traveled throughout the Midwest as a resource to help staff , train , and oversee daily sales and safety operations .

Route Sales Representative

Schwan's Home Delivery
09.2000 - 01.2016
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Collaborated with customers to identify needs and provided catered solutions
  • Maximized sales through effective territory management and strategic route planning.
  • Expanded client base by consistently seeking out new opportunities for sales growth.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Trained new Route Sales Representatives, sharing best practices for success in the role.
  • Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
  • Maintained accurate inventory records, ensuring sufficient product availability for customers.

Motor Transport Operator

United States Marine Corps
07.1996 - 07.2000
  • Safely transported personnel and cargo under various conditions, adhering to strict safety protocols.
  • Maintained proficiency in tactical planning options and convoy defense techniques.
  • Trained new Motor Transport Operators on proper driving techniques, safety procedures, and equipment maintenance.
  • Operated with safety and skill to avoid accidents and delays.
  • Managed loading, unloading and safety of all personnel, cargo and equipment.
  • Led a team of Motor Transport Operators through rigorous training exercises, fostering teamwork and honing individual skills to meet mission objectives.
  • Streamlined vehicle inspection process, resulting in quicker turnaround times for mission readiness.

Education

High School Diploma -

Cahokia Senior High School
Cahokia Heights , IL
05.1996

Skills

Staff Management

Operations Management

Relationship building and management

Team Development

Goals and performance

Performance Management

Staff Training and Development

Controlling costs

Employee Scheduling

Facility Inspections

Recruitment and hiring

Customer Service

Training and coaching

Attention to Detail

Leadership skills

Team Leadership

Team Building Practices

Goal Setting and Performance Metrics

Staff Supervision

Workforce Development

Sales management

Time Management

Timeline

Area Manager

Cygnus Home Service, LLC, D/b/a Yelloh ( Schwans)
09.2021 - Current

Service Operations Specialist

Schwan's Home Delivery
03.2020 - 09.2021

Area Sales Manager

Schwan's Home Delivery
04.2018 - 03.2020

Sales and Service Specialist

Schwan's Home Delivery
01.2016 - 04.2018

Route Sales Representative

Schwan's Home Delivery
09.2000 - 01.2016

Motor Transport Operator

United States Marine Corps
07.1996 - 07.2000

High School Diploma -

Cahokia Senior High School
Robert Williams