Robert Williams
Henderson,NV
Summary
With a proven track record at the Tropicana Hotel, and Bellagio Hotel Casino, I excel in guest relations and problem-solving, enhancing customer satisfaction and repeat visits. My strong interpersonal skills and ability to handle heavy lifting demonstrate my commitment to excellence in guest services. Achievements include developing key partnerships for improved guest transportation options and resolving guest issues swiftly, contributing to a notable increase in guest satisfaction.
I would be a diligent [flight attendant] with background in providing exceptional guest services and assisting with luggage handling. Proven ability to enhance guest experiences through proactive assistance and attention to detail. Demonstrated effective communication and customer service skills in fast-paced environment.
Overview
12
12
years of professional experience
Work History
Bellman
Bellagio Hotel and Casino
03.2022 - 07.2024
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Explained important features of guest rooms to travelers.
- Escorted guests to and from rooms and assisted with baggage.
- Posted and maintained public area signage for hotel.
- Assisted concierge services by offering personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
- Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Escorted guests to assigned rooms and transported luggage.
- Developed strong relationships with local taxi drivers and shuttle companies, ensuring reliable transportation options for guests when needed.
- Increased repeat visits from satisfied guests through exceptional customer service and attention to detail during their stay.
- Communicated proactively with other departments on behalf of guests'' requests or concerns, fostering teamwork between hotel staff members.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Organized luggage storage area effectively, allowing for easy retrieval upon guest departure or return from excursions outside the property.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Loaded and unloaded baggage and luggage on and off conveyor belts.
- Carried out special requests from guests, delivering flowers and fruit baskets to rooms.
- Assisted with loading and unloading of luggage from motor coaches and other vehicles.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Doorman
Tropicana Casino And Resort
10.2012 - 03.2020
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
- Demonstrated strong conflict resolution skills when addressing disputes between residents or guests in the building.
- Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.
- Conducted regular inspections of common areas, reporting maintenance issues for prompt resolution.
- Directed traffic and kept property frontage free for guests.
- Assisted in emergency situations, promptly contacting appropriate authorities when necessary.
- Contributed to a clean and orderly environment by maintaining the lobby area and entrances daily.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
- Relieved guests of luggage and connected with porters for delivery to rooms.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Examined doors, windows and gates to verify security.
- Investigated suspicious activities and persons to maintain security of premises.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Santiago High School
Garden Grove, CA06-1977
Skills
- Team player mentality
- Reliability and punctuality
- Shipping and receiving
- Local directions
- Safety policies and procedures
- Heavy Lifting
- Guest Services
- Guest Relations
- Professional Appearance
- Valet parking expertise
- Strong interpersonal skills
- Suitcase storage
- Luggage transport
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Punctuality
- Multitasking Abilities
- Loading and unloading
- Reliability
- Excellent Communication
- Customer service excellence
- Active Listening
- Relationship Building
- Professional ethics
- Self Motivation
- Goal Setting
- Professionalism
- Public Speaking
- Complaint resolution
- Physical Stamina
- Adaptability
- Emergency Procedures
- Sales Techniques
- Analytical Skills
- Personal grooming
Accomplishments
- Awarded the vocalist of the year. Award in Dec 1989.
- .
- Collaborated with other musicians on performance projects.
- My principle talents are Drummer and Singer. Also also play piano and guitar.
- some acting, improv, Comedian.
- was also a diss jockey on the radio and mobile DJ.
- Worked on some TV shows in front of the camera and behind the camera.
- Became top salesman in less than six months selling recreational vehicles in Carson, California.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bellman
Bellagio Hotel and Casino
03.2022 - 07.2024
Doorman
Tropicana Casino And Resort
10.2012 - 03.2020
High School Diploma -
Santiago High School
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