Robert Williams
Berkeley,CA
Summary
Hardworking Maintenance Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success and reduce liability. Dedicated to applying training, monitoring and morale-building abilities to enhance employee retention and boost property performance.
Overview
11
11
years of professional experience
Work History
Maintenance Manager
Bozzuto
04.2024 - Current
- Managed a team of technicians, providing guidance and support for skill development and performance improvement.
- Supervised employee performance, preventive maintenance, and safety.
- Improved the overall guest experience by implementing a preventive maintenance program and managing repair schedules to ensure repairs and requests are handled quickly and efficiently.
- Collaborated with other department managers to coordinate maintenance activities and scheduled vendors, minimizing operational interruptions.
- Trained maintenance technicians to apply proper techniques and best practices to comply with safety protocols.
- Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
Maintenance Manager
RKW Residential
04.2023 - 04.2024
- Manager of a luxury 288-unit Grade A lease-up property, I oversee the maintenance technicians and staff, ensuring the impeccable operation of all facilities and amenities.
- Through close collaboration with the on-site construction project manager and the ownership group, conduct comprehensive building inspections in conjunction with the construction team.
- Ensure building compliance and facilitating turnovers before the arrival of new tenants.
- To enhance operational efficiency, utilize software and systems while maintaining an organized facility process to streamline building turnovers, move-ins and move-outs to secure rate of occupancy.
- Serving as the primary point of contact, promptly address emergencies and crises related to facility issues for both tenants and owners
- Additionally, liaise with regulatory inspectors as needed to uphold the property's compliance standards.
- Scheduling and overseeing vendors, managing supplies and stock needs, and spearheading the interview and hiring process for maintenance technicians.
- These efforts collectively contribute to the seamless functioning of the property.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
- Enhanced safety standards through regular inspections, staff training, and adherence to OSHA guidelines.
Regional Maintenance Manager
Hawthorne Residential Partners
10.2021 - 04.2023
- Successfully managed a portfolio comprising 15 expansive apartment communities across the Alabama, Georgia, and Tennessee region.
- Professionally handled work orders, overseeing the turnover of vacant apartments, and managing special projects as needed.
- Worked closely with the Regional Service Director (RSD), I actively contributed to budget planning for annual common maintenance and capital projects for the upcoming fiscal year.
- Assisted the RSD in inspecting properties for safety issues, code compliance, and adherence to all Hawthorne company policies.
- Offered technical maintenance support to maintenance supervisors and technicians, I played a pivotal role in ensuring seamless operations.
- Regular communication with the RSD allowed for discussions on progress, addressing issues, and sharing concerns on a weekly basis.
- Adhered rigorously to all Hawthorne procedures, policies, and quality standards, I maintained a professional appearance for Hawthorne Residential Partners.
- Conducted extensive training sessions providing class instruction to all maintenance technicians and staff within the region.
- Created and implemented any necessary training materials and instructional planning for regional training courses.
- Reduced equipment downtime with proactive preventative maintenance strategies.
- Enhanced team productivity by providing ongoing training and professional development opportunities.
- Managed a diverse range of maintenance projects for successful completion under budget constraints.
- Developed comprehensive maintenance schedules to maximize equipment functionality and performance.
- Coordinated cross-functional teams for efficient problem-solving and collaborative solutions.
Maintenance Supervisor
BG Temp Staffing Agency
08.2020 - 10.2021
- Undertook temporary assignments involving travel to multiple properties in and around Atlanta Georgia, played a crucial role in addressing properties facing major crises and repairs.
- Responsibilities included offering additional support to on-site technicians and supervisors.
- Encompassed working across a diverse range of property types, including luxury, mid-rise, distressed, stable, and garden-style properties.
- Successfully completed various projects that required immediate assistance, contributing to the resolution of specific challenges faced by each property.
- Managed efficient teams of maintenance technicians and support staff.
Maintenance Department Manager
Excalibur Homes
09.2019 - 03.2020
- Oversaw the day-to-day operations of the maintenance department for a substantial portfolio of single-family home rentals throughout the state.
- Responsibilities included managing communication with tenants, homeowners, vendors, and suppliers dispatched for property-related work.
- Strategically coordinated turnkey vendors based on property location, ensuring prompt turnover of vacant homes and readiness for new move-ins.
- Efficiently managed the team's payroll hours and conducted monthly department reports, contributing to the overall effectiveness and transparency of the maintenance operations.
- Streamlined work order processes to increase departmental productivity and responsiveness.
- Managed budget for maintenance projects, ensuring cost-effective solutions without compromising quality or safety.
Maintenance Service Manager
Lincoln Property Management
04.2014 - 09.2019
- Service Manager at a 352-unit property in Alpharetta, I took charge of overseeing the comprehensive rehabilitation project for both amenities and residential units.
- Managed tasks such as drywall installation, painting, cleaning, flooring replacements, and all necessary repairs
- Effectively coordinated and supervised all contractors and sub-contractors involved in the project.
- Managed the turnkey schedule, daily duties, and work order schedule for my team, ensuring the smooth execution of tasks.
- Maintained meticulous control over inventory, managed maintenance supplies and monitored stock levels by placing orders with suppliers to stay within budget requirements.
- Orchestrated HVAC replacement plan to update all units on the property, contributing to overall improvement and efficiency.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for property.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Education
EPA Certification
HVAC Certification
Certified Pool Operator
Skills
- Inventory Replenishment
- Employee Performance Assessment
- Materials Requisition
- Facilities Maintenance
- Facilities Management
- Employee Performance Evaluation
- Preventive Maintenance
- Electrical Systems
- Team Leadership
- Staff Management
- Safety Protocols
- Expense Tracking
- HVAC Systems
Timeline
Maintenance Manager
Bozzuto
04.2024 - Current
Maintenance Manager
RKW Residential
04.2023 - 04.2024
Regional Maintenance Manager
Hawthorne Residential Partners
10.2021 - 04.2023
Maintenance Supervisor
BG Temp Staffing Agency
08.2020 - 10.2021
Maintenance Department Manager
Excalibur Homes
09.2019 - 03.2020
Maintenance Service Manager
Lincoln Property Management
04.2014 - 09.2019
EPA Certification
HVAC Certification
Certified Pool Operator
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