ROBERT WILLIAMS
Jersey City,NJ
Summary
Accomplished restaurant industry professional with a proven track record in sales, financial planning, relationship management, and food service. Expert in enhancing customer experiences and achieving sales targets through effective team leadership, and hospitality skills. Demonstrated ability to excel in fast-paced environments, ensuring high levels of client satisfaction and business performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Tin Building by Jean-Georges
New York, NY
05.2024 - Current
- Deliver exceptional service in a premier food emporium, crafting various beverages.
- Maintain cleanliness and organization while ensuring compliance with sanitation standards.
- Engage warmly with guests, offering recommendations to enhance dining experiences.
- Process transactions using POS systems, managing cash effectively.
Bartender
OTG
Newark, NJ
02.2016 - 05.2024
- Transformed airport dining into a destination experience through excellent service as a mixologist.
- Utilized cutting-edge technology to enhance service delivery in a fast-paced environment.
- Contributed to creating a traveler's oasis, ensuring high standards of service.
Client Services Analyst II
New York Life Insurance Company/NYLIFE Securities, LLC.
New York, NY
- Served as the primary contact for agents and clients, addressing inquiries, and providing product support.
- Contributed to high client satisfaction levels through comprehensive assistance.
- My responsibilities extended to providing support and guidance on variable products, insurance policies, and related matters.
- In this dynamic role, I actively contributed to the commitment of New York Life Insurance Company to deliver unparalleled client services, maintaining high levels of satisfaction for both agents and clients.
Licensed Sales Consultant
PNC Bank/Brokerage
Philadelphia, PA
- Guided clients in selecting financial products and personalized financial planning.
- Assisted clients with the necessary paperwork, ensuring efficient processes.
- Responsibilities included: client relationship management, financial product selection, financial planning, paperwork assistance, market knowledge, sales targets, and regulatory compliance.
General Manager
Capital Pizza Huts
Princeton, NJ
- Oversaw all restaurant operations, focusing on customer satisfaction, and business performance.
- Managed a diverse team, and ensured adherence to brand standards.
- Focused on safety and health standards, cost management, and sales growth.
- Other key responsibilities include marketing and promotions, team leadership, training and development, and quality assurance.
Education
Bachelor's degree - Accounting
Hampton University
Hampton, VA12-1993
Skills
- Financial Planning
- Relationship Management
- Bartending
- Hospitality
- Store management
- Sales
- Team management
- Supervising experience
- Quality assurance
- General ledger accounting
- Marketing
Certification
- NASD Series 6 & 63
- Food Handler Certification NJ/NY
Timeline
Bartender
Tin Building by Jean-Georges
05.2024 - Current
Bartender
OTG
02.2016 - 05.2024
Client Services Analyst II
New York Life Insurance Company/NYLIFE Securities, LLC.
Licensed Sales Consultant
PNC Bank/Brokerage
General Manager
Capital Pizza Huts
- NASD Series 6 & 63
- Food Handler Certification NJ/NY
Bachelor's degree - Accounting
Hampton University
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