ROBERT WILLIAMS
Elgin,South Carolina
Summary
Dynamic professional with extensive experience managing and leading HR initiatives to drive organizational success. Proven track record of developing creative solutions that reduce costs, increase operational efficiency and improve employee engagement. Skilled in cultivating relationships with key stakeholders and implementing best practices to ensure compliance. Expertise in strategic HR planning, talent acquisition, employee relations, and compensation and benefits.
Overview
22
22
years of professional experience
Work History
Director of Human Resources
Hello Fresh Grocery Delivery E-Services
02.2023 - Current
- Executive business partner for Network Planning Support Ops Engineering, Legal, US & Global Logistics, Labor and Employee Relations teams
- Senior Leader of HR Field Organization comprised of Associate Directors, Senior HRM's, HRBP's, etc
- Executive Sponsor for Field ERG's
- Global Travel (75%)
- Developed and implemented comprehensive HR policies and procedures to ensure compliance with applicable labor laws
- Partnered with legal counsel to provide advice on employment law issues such as wage and hour regulations, discrimination claims and other labor-related matters
- Provided strategic guidance to senior management on all aspects of human resources, including performance management, employee relations, compensation, benefits, training and development
- Analyzed workforce trends in order to make recommendations for improvements in staffing levels or utilization of resources
- Collaborated with department heads on succession planning initiatives aimed at developing future leaders within the organization
- Analyzed and interpreted HR data to make informed decisions
Regional Director of Human Resources
Wayfair.com
08.2019 - 01.2023
- Global Chair for ERG
- Senior Human Resources Regional Manager
- Executive Business Partner for Corporate, Legal, Employee Relations, Labor Relations, Support Ops Organizations, and Learning and Development
- Planned and aligned organizational resources with operations requirements
- Global Travel (80%)
- Drove operational performance through process management and improvements
- Implemented innovative solutions to streamline processes and improve operational efficiency
- Evaluated performance metrics against established goals on a regular basis
- Directed a team of 40+ professionals in various functions across the organization
- Cultivated relationships with key stakeholders, including board members, executive leadership, and external partners
- Facilitated weekly meetings with department heads to review progress on goals and objectives
- Monitored expenses against budget allocations on a monthly basis to ensure fiscal responsibility
- Developed and implemented new policies and procedures for the department
Senior Human Resources Regional Manager
Amazon
11.2013 - 08.2019
- Supported regions comprised of 16 different Amazon locations
- Launched 7 Amazon Fulfillment Centers
- Network Project Manager
- Global Travel (80%)
- Managed team of 4 Regional HRBP's, HRA's, etc
- Created policies and procedures related to human resources management activities
- Monitored local labor laws and regulations, ensuring compliance with all applicable standards
- Implemented innovative strategies to increase employee engagement across multiple locations
- Conducted regular performance reviews to ensure team members met organizational goals
- Maintained in-depth knowledge of labor laws and regulations
- Compiled and analyzed employment data to improve HR efforts
- Partnered with loss prevention to conduct employee accident investigations
Senior Regional HR Generalist
Dollar General
11.2010 - 10.2013
- Supported 2200 Dollar General Locations
- Assisted managers in resolving employee relations issues such as performance management, disciplinary action, grievances
- Provided advice and guidance on all aspects of human resources including benefits administration, payroll processing, personnel records
- Participated in and led cross-functional human resources projects
- Network Travel (75%)
- Facilitated interactive workshops with participants from diverse backgrounds to promote collaborative learning experiences
- Coached teams on how to improve their presentation skills through role-playing activities and practical exercises
- Developed and conducted training programs for corporate employees to enhance their skillset in customer service, sales, communication, leadership and problem-solving
Human Resources Generalist Trainer
Time Warner Cable
07.2008 - 11.2010
- Created job descriptions for open positions in collaboration with hiring managers
- Trained existing personnel on new or enhanced applications, products and job functions
- Maintained accurate records of all training activities, including attendance, evaluations and assessments
- Implemented new hire training program to onboard and train new employees within operations
- Monitored and evaluated training program success and effectiveness
Human Resource Generalist Corporate Trainer
Verizon Wireless Corporation
09.2003 - 06.2008
- Developed and implemented comprehensive training programs for new hires to ensure proper onboarding processes were followed
- Created and delivered customized trainings to improve employee engagement, productivity, and job satisfaction
- Evaluated the effectiveness of current training methods by administering post-training assessments
- Collaborated with other departments to develop cross-functional training initiatives
- Monitored training costs and prepared budget reports to justify expenditures
Education
Bachelor of Science (B.S.) - Business
University of South Carolina
Columbia, SC06-2006
Associate in Science (A.S.) - Business
Midlands Technical College
Columbia, SC05-2004
Skills
- Employee Relations
- Retention Strategies
- Strategy Development
- Payroll Management
- Diversity and Inclusion
- Organizational Development
- Performance Reviews
- Performance Management
- Labor Relations
- Talent Acquisition
- Employee engagement
- HR analytics
- HR policy development
- Policy Implementation
- Human Resources Management
- Legal Compliance
- Coaching and Mentoring
- Human Resources Operations
- Relationship Building
- Budget forecasting
- Employee relations
- Compensation structuring
- Compliance management
- Performance management
- Labor relations
Timeline
Director of Human Resources
Hello Fresh Grocery Delivery E-Services
02.2023 - Current
Regional Director of Human Resources
Wayfair.com
08.2019 - 01.2023
Senior Human Resources Regional Manager
Amazon
11.2013 - 08.2019
Senior Regional HR Generalist
Dollar General
11.2010 - 10.2013
Human Resources Generalist Trainer
Time Warner Cable
07.2008 - 11.2010
Human Resource Generalist Corporate Trainer
Verizon Wireless Corporation
09.2003 - 06.2008
Bachelor of Science (B.S.) - Business
University of South Carolina
Associate in Science (A.S.) - Business
Midlands Technical College
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