Robert Williams

• Engage in multi-industry executive search and client services, with a focus on recruiting Partners, Directors, Business Unit Leaders and Managers
• Delivered exceptional customer service by implementing best practices and fostering a culture of accountability with C-level decision makers in client organizations
• Developed effective job search strategies, tactics, and action plans to achieve results in the shortest and most efficient manner, which increases the pipeline of prospective candidates and job opportunities
• Streamlined operations and prioritized tasks, allowing company to increase revenue by 25%.
• Provided outstanding customer service to clients and candidates with direct contact through virtual meetings, phone conferencing, email and face-to-face contact

• Lead Information Technology executive search and client management, focused sourcing, screening, interviewing, and qualifying candidates that match jobs
• Provided exceptional customer service to clients and assist them with successful candidate selection, salary negotiation, offer and on-board assistance
• Contributed to relationship building and coaching activities aimed at building a qualified candidate pipeline and client relationship management
• Engaged in follow-up research that resolved problems and improves processes to better serve candidates, business, customers and/or improve productivity
• Coach candidates on the best career path, based on qualifications and goals
• Expertise in recruiting for Cloud technology, ERP, IoT, IT Operating System Transformation, DevOps, Analytics, Machine Learning, SAP, Oracle, and AI

InterAccess, Inc. ~ Hired to build-out CLEC organization in the greater Chicago market, to increase revenue and improve loyalty to clients

• Presented competitive proposals that won business against intense competition
• Launched a public relations program that included Ravinia, Chicago Cubs, WGN Radio, Goodman Theater, AT&T, Taste of Chicago, and Visitor’s Bureau

DecisionOne ~ Made direct sales calls and supported Central Region field resources for sales and technology support business

• Assessed and pursued key accounts, designed new account tactics, presentations, and strategies
• Developed and executed a revenue retention plan that reduced $20M in erosion by 30% annually

Honeywell Groupe Bull ~ Led sales groups for the configuration and support of networked new systems

• Developed and executed strategic initiatives to drive networks, data center and converged telecom business growth, resulting in higher revenues and market expansion.
• Called on client executives and key operations personnel to strengthen relationships
• Led the sales and customer support teams that retained Fortune 500 clients and strategic resellers