Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Williams

Olive Branch,MS

Summary

Results-driven Utilities Investigator with Memphis Light Gas & Water Division, skilled in detailed report writing and risk analysis. Successfully enhanced operational efficiency through developed inspection protocols and mentored junior inspectors. Proven expertise in conducting thorough investigations and interviews, ensuring compliance with safety standards while maintaining ethical practices.

Professional with strong background in investigative work, adept at gathering and analyzing information to uncover key insights. Known for collaborative teamwork and reliability, consistently adapting to evolving requirements to achieve desired outcomes. Skilled in critical thinking, problem-solving, and effective communication, ensuring thorough and accurate investigations.

Experienced with meticulous evidence collection, analysis, and case resolution. Utilizes critical thinking and problem-solving to uncover essential information in investigations. Track record of maintaining confidentiality and handling sensitive information with care.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

26
26
years of professional experience

Work History

Utilities Investigator

Memphis Light Gas & Water Division
10.2013 - 12.2023
  • Assisted in gathering evidence and documentation for ongoing investigations
  • Supported senior investigators in case analysis and report preparation
  • Conducted interviews with witnesses to gather relevant information
  • Maintained accurate records of findings and investigation progress

Utilities Inspector

Memphis Light Gas & Water Division
10.2010 - 09.2013
  • Conducted thorough inspections of utility infrastructure to ensure compliance with safety standards.
  • Collaborated with engineering teams to identify and resolve operational issues in utility systems.
  • Mentored junior inspectors on best practices in utility assessment and reporting procedures.
  • Developed and implemented inspection protocols that enhanced operational efficiency and accuracy.

Meter Reader Foreman

Memphis Light Gas & Water Division
09.2005 - 10.2010
  • Conducted accurate meter readings to ensure precise billing and energy usage tracking.
  • Identified and reported discrepancies in meter data to improve operational efficiency.
  • Collaborated with maintenance teams to resolve issues related to faulty meters promptly.
  • Trained new staff on reading techniques, safety protocols, and reporting standards.
  • Monitored routes for optimal efficiency, minimizing travel time between readings.
  • Provided exceptional customer service by addressing inquiries related to meter issues or billing concerns.
  • Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
  • Attended safety meetings and took part in safety awareness trainings and programs.
  • Reduced customer complaints through precise recording of utility usage, leading to fair charges on bills.

Meter Reader

Memphis Light Gas & Water Division
04.1998 - 09.2005
  • Collected and recorded meter readings accurately to ensure billing accuracy.
  • Inspected meters for functionality, reporting issues for prompt resolution.
  • Utilized handheld devices to streamline data entry and enhance efficiency.
  • Communicated with customers regarding service interruptions or billing inquiries.

Mechanic Helper

Memphis Light Gas & Water Division
02.1998 - 04.1998
  • Assisted in preventative maintenance and repairs of various mechanical systems.
  • Supported senior mechanics in diagnosing equipment malfunctions and implementing solutions.
  • Operated hand tools and power tools safely, ensuring adherence to safety protocols.
  • Maintained cleanliness and organization of work areas, enhancing efficiency and workflow.
  • Changed vehicle engine oil and filters for waiting customers.
  • Supported Shop Foreman and other mechanics on vehicle repair projects.

Education

High School Diploma -

Manassas High School
1111 N. Manassas Street

Skills

  • Detailed report writing
  • Interview techniques
  • Due diligence
  • Risk analysis
  • Social media investigations
  • Ethical and honest
  • Interviewing witnesses
  • Surveillance techniques
  • Background checks

Timeline

Utilities Investigator

Memphis Light Gas & Water Division
10.2013 - 12.2023

Utilities Inspector

Memphis Light Gas & Water Division
10.2010 - 09.2013

Meter Reader Foreman

Memphis Light Gas & Water Division
09.2005 - 10.2010

Meter Reader

Memphis Light Gas & Water Division
04.1998 - 09.2005

Mechanic Helper

Memphis Light Gas & Water Division
02.1998 - 04.1998

High School Diploma -

Manassas High School