ROBERT WILLIAMSON
Phoenix,Arizona
Summary
To obtain a Part time Warehouse Forklift/ Customer Service position in which I may apply my experience and provide excellent customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Sheet Metal Mechanic/Material Handler
Interstate Mechanical Corporation- IMCOR
06.2016 - Current
- Sheet Metal Shop Worker
- Fabricate/Assembly of all sheet metal HVAC components
- Pre-fabrication of HVAC sheet metal systems according to cut sheets
- Material handling of all incoming and outgoing systems via forklift/pallet jack
- Quality Control Responsibilities
- Inventory Responsibilities
- Trained in 5s Lean Manufacturing Focused on efficiency and quality customer service.
- Enhanced workplace safety standards through continuous monitoring and implementation of protective measures during sheet metal work.
- Delivered high-quality custom sheet metal products, ensuring precise measurements and adherence to design specifications.
Goods Flow/Logistics worker
Ikea Home Furnishings
11.2021 - 03.2024
- Online Order selector/picker
- Forklift Operator
- Customer Service assistance.
- Enhanced customer satisfaction by ensuring timely deliveries and providing regular updates on shipment statuses.
- Maintained a safe working environment through strict adherence to safety protocols and regular equipment inspections.
- Streamlined order fulfillment process, resulting in faster turnaround times for customers without compromising quality or accuracy.
- Built long-term relationships due to prompt and courteous service.
Customer Service Representative
Arizona Diamondbacks Baseball Club
04.2021 - 10.2021
- Assist guests with information regarding ballpark policies and seating location
- Operate staff radios and communicate in a respectful and considerate tone
- Provide information to guests pertaining to food & beverage locations and rest room locations
- Oversee guest compliance to assigned seating within the stadium
- Help provide directions to nearest exits upon completion of the event
- Greet guests at arena entrances and scan tickets for entry.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sheet Metal Assembly/Pre-Fabrication Lead
Omni Duct Systems
06.2008 - 03.2016
- Assisted in quality control of finished product
- Increased overall product quality by closely monitoring fabrication procedures and addressing any issues promptly.
- Inventory control of assembly/pre-fabrication area for daily production needs.
- Customer Service responsibilities associated with customer submittal cut sheets
- Enhanced safety protocols within the workshop, reducing workplace accidents and maintaining a safe environment for all team members.
- Supervised a team of fabricators, providing guidance and support to ensure high-quality workmanship across all projects.
- Adhered to strict quality control measures, conducting regular inspections of finished products for defects or inconsistencies before shipping.
Education
Associate of Arts - General Studies
University of Phoenix
Phoenix, AZ08.2012
General Studies
Detroit Catholic Central High School
Redford, MI05.1981
Skills
- Crew Lead Management experience
- Forklift Certification
- Blueprint Interpretation
- Hand tool expertise
- Quality control inspection
- Welding proficiency
Education Certifications Training Courses
- University of Phoenix
- Detroit Catholic Central High School (H.S. Diploma)
- Forklift licensed and certified.
Timeline
Goods Flow/Logistics worker
Ikea Home Furnishings
11.2021 - 03.2024
Customer Service Representative
Arizona Diamondbacks Baseball Club
04.2021 - 10.2021
Sheet Metal Mechanic/Material Handler
Interstate Mechanical Corporation- IMCOR
06.2016 - Current
Sheet Metal Assembly/Pre-Fabrication Lead
Omni Duct Systems
06.2008 - 03.2016
Associate of Arts - General Studies
University of Phoenix
General Studies
Detroit Catholic Central High School
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