Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic

Robert Willrich

Summary

Seasoned sales professional with 18 years of experience, adept in territory expansion and client relationship management. Leveraged consultative sales approach and proposal development to exceed targets in B2B/C sales environments. Seeking Business Development/ Sales role to apply proven sales cycle processes and new business development skills.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Dynamic individual with hands-on experience in Fire Alarm Technology and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Retired

Willrich Retirement
06.2020 - Current
  • With the advent of COVID in 2020, I decided to retire. Since that time I have continued to learn new programs and products.
  • I am seeking to return to the workforce in an industry that I love and am motivated by economic conditions.

Sales Consultant

Home Depot
09.2017 - 09.2018
  • Demonstrated products and utilized persuasive communication to address customer objections, enhancing sales outcomes
  • Recommended merchandise aligned with customer budgets and preferences, ensuring tailored service and satisfaction
  • Managed product displays and merchandising, contributing to the promotion and accurate pricing of store offerings
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Provided sales and customer service assistance to walk-in traffic
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

1099 Sales Contractor

Independent Contractor
06.2009 - 09.2017
  • Expanded customer base through strategic networking, effective cold calling, and leveraging frequent customer referrals
  • Enhanced customer satisfaction by strategically stocking high-demand products, ensuring swift fulfillment of client needs
  • Fostered client loyalty and trust through personal engagement and adherence to high standards of honesty and integrity
  • Managed the complete sales cycle, including estimation, quotation, and project design; adeptly closed sales via phone, internet, and in-person interactions

Territory Sales

ADT Commercial
01.1994 - 06.2009
  • Manage comprehensive security solutions to ensure safety and operational efficiency
  • Provide expert guidance in the selection and implementation of tailored security systems
  • Proactively negotiated profitable contracts for product lines and performed cold-calling to senior leadership to expand territory sales.
  • Increased territory sales by implementing effective sales strategies and building strong customer relationships.
  • Developed territory sales strategies to maximize market penetration and consistently exceed quotas.
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Expanded territory sales by developing strong relationships with key clients and identifying new business opportunities.
  • Expanded sales territory by re-engaging with lost accounts and acquiring new clients through strategic networking and referrals
  • Developed and delivered customized security solutions by conducting needs assessments, generating proposals, and presenting to clients, ensuring adherence to ICBO codes
  • Managed projects efficiently, utilizing Salesforce to track client interactions and report on sales activities, while maintaining professionalism in high-pressure situations

Education

BA - Business Management

Eastern Washington University

Skills

  • Proposal Development
  • Promotional Selling
  • Sales Closing
  • B2B/C Sales
  • Goal Setting
  • Data Entry
  • Inquiry Management
  • Client Relationship Management
  • Payment Processing
  • Order Management
  • Client Needs Management
  • Attention to Detail
  • Sales Cycle Processes
  • Prospect Follow Up
  • Rapport Building
  • New Business Development
  • Prospect Qualification
  • Email/Phone Etiquette
  • Interpersonal Communication
  • Read Blueprints
  • Former NICET Certified
  • Integrity
  • Ethical
  • Problem Solving
  • Novice Level Bluebeam
  • Estimation
  • Design
  • Quotation
  • Lead Generation
  • Negotiation
  • Sales Pipeline Management
  • Market Research
  • Networking
  • Time Management
  • Communication
  • Customer Relationship Management (CRM)
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Dependable and responsible
  • Multitasking Abilities
  • Critical thinking
  • Calm under pressure
  • Active listening
  • Decision-making
  • Organization and time management

Accomplishments

2002 ADT Vice President's Award for Core Commercial, Western Region US, at 522% to plan. I secured a client that was experiencing problems with a system that was not ours. Was able to solve their problem that day after a 3 hour one way drive at which they fired the current vendor and adopted ADT as their preferred vendor. Shortly after, was able to work with them and write a bid specification for multiple sites. It went out to bid and ADT won it at around $3 Million. Several years later, that customer total income to ADT grew to over $7 million

Certification

Qualified for NICET in Fire Alarm Technologies, Level 2 in 2003 and was the first sales rep in the Pacific NW to gain that certification. It then lapsed when I left ADT in 2009.

Timeline

Retired

Willrich Retirement
06.2020 - Current

Sales Consultant

Home Depot
09.2017 - 09.2018

1099 Sales Contractor

Independent Contractor
06.2009 - 09.2017

Territory Sales

ADT Commercial
01.1994 - 06.2009

BA - Business Management

Eastern Washington University
Robert Willrich