Robert Wilmot
New Haven,CT
Summary
Experienced professional driver with a proven track record of maintaining high standards and achieving exceptional results. Well-versed in transportation logistics and vehicle upkeep, ensuring seamless operations. Adept at collaborating with teams and adapting to changing needs, with a strong focus on customer service and excellent navigational skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Driver
Uber Drivers
01.2014 - Current
- Followed all relevant traffic laws and safety regulations.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Package Handler Trainer
FedEx Ground
09.2021 - 06.2024
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Evaluated employee progress through ongoing assessments, adjusting teaching methods as needed for optimal results.
- Reduced workplace injuries with thorough safety training and regular reinforcement of safe work practices.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Developed customized training materials for different learning styles, accommodating individual needs and preferences.
Security
Toad's Place
08.2022 - 09.2023
- Recommended technology upgrades to improve client security.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Moved currency, coins and chips following exact security protocols.
- Responded swiftly to security incidents and effectively resolved security issues.
Catering Coordinator
DiBella's Subs
08.2021 - 12.2021
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Collaborated with sales teams to secure new contracts and expand the company''s clientele base.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Streamlined catering operations by efficiently managing inventory and food ordering processes.
- Managed budgets for each event, ensuring cost-effective practices without compromising quality or customer satisfaction.
- Fostered a positive work environment for staff members, encouraging teamwork and open communication among colleagues.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Developed effective marketing strategies for promoting catering services in local communities, attracting new business opportunities.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
Quick Lube Technician
Jeep dealership
06.2021 - 08.2021
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Assisted in training new employees on proper techniques, safety protocols, and company policies, contributing to a well-prepared team.
- Ensured a clean and safe work environment by following company guidelines and maintaining equipment regularly.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Result Expanded knowledge of various makes/models of vehicles through consistent hands-on experience.
- Supported overall shop efficiency by assisting with minor repair work when needed alongside quick lube services.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Demonstrated a strong commitment to customer service excellence by consistently going above and beyond expectations during each interaction.
- Performed tire rotations, fluid checks, and other preventive maintenance tasks to help prolong vehicle life and improve performance.
Kitchen Manager
Chick-fil-A
12.2019 - 06.2021
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Oversaw food preparation and monitored safety protocols.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Line Cook/Prep Cook
Dennys
08.2020 - 03.2021
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Grilled meats and seafood to customer specifications.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Vehicle Service Attendant/Tire and Lube Technician
Hertz car rental
02.2019 - 12.2019
- Demonstrated adaptability within the work environment by quickly learning and implementing new procedures or practices established by management to improve overall service quality.
- Contributed to revenue growth by consistently meeting daily targets for number of vehicles serviced per shift.
- Minimized error rates on vehicle checklists by employing keen attention to detail when inspecting completed work orders before submission to supervisors or managers.
- Improved customer satisfaction by ensuring timely and thorough vehicle cleaning and maintenance.
- Reduced downtime for rental vehicles by quickly addressing minor repairs or coordinating with the repair team for more complex issues.
- Expedited vehicle turnaround times by prioritizing urgent requests from both internal departments and external clients.
- Boosted customer confidence in rental vehicles through meticulous interior detailing and exterior washing efforts.
Line Cook/Prep Cook
Carrabba's Italian Grill
08.2017 - 02.2019
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Verified proper portion sizes to consistently attain high food quality standards.
- Managed inventory and ordered food and supplies to maintain adequate stock.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared and cooked meals according to recipes and customer specifications.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
Line Cook/Prep Cook
Chili
01.2016 - 07.2018
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Cook/Prep Cook
Waffle House
12.2014 - 06.2015
- Maintained food safety and sanitation standards.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Line Cook/Prep Cook
Cracker Barrel
09.2013 - 11.2014
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Verified proper portion sizes to consistently attain high food quality standards.
- Prepared and cooked meals according to recipes and customer specifications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Kitchen Manager/Chef
Chipotle Mexican Grill
01.2013 - 12.2013
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Coordinated with catering staff to deliver food services for special events and functions.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
Cooler Stocker, Custodian
Minores Meats
11.2009 - 03.2010
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained effective team member communication.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Customer Service Supervisor
IKEA
11.2007 - 05.2008
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Education
Certificate - Facilities Maintenance
Penobscot Job Corps Academy
Bangor, ME01-2011
High school diploma - Business
Hill Regional Career High School
New Haven, CT06.2008
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Safe Driving Practices
- Punctual and Reliable
- City and non-city driving
- Loading and unloading
- Traffic laws knowledge
- Safety Protocols
- Vehicle Inspection
- Safety Management
- Vehicle inspections
- Route Management
- Transportation
- Vehicle Maintenance
Certification
- ServSafe, Food Handler, food handler certificate
- Driver's License, Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Timeline
Security
Toad's Place
08.2022 - 09.2023
Package Handler Trainer
FedEx Ground
09.2021 - 06.2024
Catering Coordinator
DiBella's Subs
08.2021 - 12.2021
Quick Lube Technician
Jeep dealership
06.2021 - 08.2021
Line Cook/Prep Cook
Dennys
08.2020 - 03.2021
Kitchen Manager
Chick-fil-A
12.2019 - 06.2021
Vehicle Service Attendant/Tire and Lube Technician
Hertz car rental
02.2019 - 12.2019
Line Cook/Prep Cook
Carrabba's Italian Grill
08.2017 - 02.2019
Line Cook/Prep Cook
Chili
01.2016 - 07.2018
Cook/Prep Cook
Waffle House
12.2014 - 06.2015
Driver
Uber Drivers
01.2014 - Current
Line Cook/Prep Cook
Cracker Barrel
09.2013 - 11.2014
Kitchen Manager/Chef
Chipotle Mexican Grill
01.2013 - 12.2013
Cooler Stocker, Custodian
Minores Meats
11.2009 - 03.2010
Customer Service Supervisor
IKEA
11.2007 - 05.2008
High school diploma - Business
Hill Regional Career High School
Certificate - Facilities Maintenance
Penobscot Job Corps Academy
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