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Education
Skills
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Robert Wilson

Robert Wilson

Student
Redding,CA

Summary

Over 15 years of healthcare experience with over 7 years in Healthcare Practice Management and Senior Executive Healthcare operations management. Took time away from healthcare for almost 20 years to raise me family and now that the kids are grown, recently returned to college to get my degree in Healthcare Administration & Management and get back up to speed with the current issues and new technology in healthcare management today. 100% True INTJ with all of the superpowers that come with my type of personality. I can see the big picture and spot patterns that the majority go unnoticed. This skill helps to identify process and/or service delivery areas for improvement, streamlining, and cost saving opportunities that are often overlooked.

Overview

33
33
years of professional experience
18
18
years of post-secondary education
3
3
Certificates

Work History

Delivery Driver

Self Employed Services
Redding, CA
07.2020 - Current
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Stay at Home Parent

The Wilson Family
Redding, CA
04.2011 - 07.2020
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Acted as team leader in group projects, delegating tasks and providing feedback.
  • Self-motivated, with strong sense of personal responsibility.
  • Demonstrated creativity and resourcefulness through development of innovative solutions.

Owner/Operator

Aunt Sheli's Deli
Redding, CA
07.2009 - 03.2011
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Designed and cooked all menu items - Menu Design
  • Supervised all employees
  • Maintained all Books (receivables and payables) and ran payroll
  • Managed all food and supplies (ordering and invoicing)

Barista

Starbucks
Redding, CA
04.2008 - 08.2009
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Hosted and coordinated bi-weekly customer coffee tastings and educational opportunities

Fine Dining Server

Moonstone Bistro
Redding, CA
06.2006 - 05.2008
  • Server for High End Bistro with all side duties
  • Regularly #1 in Wine and Desert sales
  • Helped populate extensive boutique wine selction
  • Worked with POS system

Practice Administrator

Redding Critical Care Medical Group, Inc.
Redding, CA
07.2001 - 03.2004
  • Managed full operations of four office practice for six physicians
  • Developed close working relationships with front office and back office staff.
  • Developed policies and procedures and RCM for effective practice management reducing days in AR from 120+ > 31-60 days
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Handled all account receivables and payables
  • Administered entire retirement/profit sharing program
  • Physician recruitment and credentialing physicians
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.

Chief Operating Officer

Western Surgical Medical Group, Inc.
Daly City, CA
07.2000 - 03.2001
  • Designed and led operational oversight and budgetary supervision for specialty group practice of 48 surgeons in 23 office locations and 7 hospital affiliations
  • Refined organizational structure to consolidate, streamline, and delineate RCM
  • Contract negotiation management (capitation, managed care, vendors/suppliers,malpractice insurance)
  • Extensive business development
  • Administer and coordinate consolidation and integration projects
  • Organized and maintained all accounts payable and receivable
  • Reconcile all financial statements and banking deposits
  • Analyze and evaluate proper CPT and ICD 9 coding of procedures
  • Responsible for quarterly and annual budget totaling over $5M
  • Coordinated and attended all Board and Shareholder meetings as well as record meeting minutes

Office Manager

Jeffery J. Guttas, M.D.
Burlingame, CA
02.1995 - 03.2000
  • Designed and implemented entire computerized medical billing system
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall RCM integrations
  • Maintained computer and physical filing systems
  • Help expand single two physician office into growing group practice of six physicians with three office locations
  • Spear headed physical recruitment strategy
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving

Banquet and Fine Dining Server

Peninsula Golf & Country Club
San Mateo, CA
07.1999 - 01.2000
  • Fine Dinning waiter in the dining room of an elite country club
  • Head waiter for the Wine Room
  • Set up and served members and guests in individual private dining rooms
  • Set up an served banquet functions up to 350 people
  • Worked with Computerized POS system

Cardiovascular Technician

Mills-Peninsula Medical Center
Burlingame, CA
07.1990 - 11.1999
  • Coordinated Cardiovascular and Neurology operation of outpatient facility
  • Managed patient statistics, procedure reports and physician volume
  • Documented and maintained the department safety, procedure and protocol manuals
  • Coordinated and maintained department JACHO specifications and readiness for inspection and recertification
  • Registered and maintain computerized patient insurance and demographic information for billing and medical records
  • Performed state-of-the art Cardiovascular Diagnostic testing procedures EKG's, Treadmill Stress Tests, Stress Echo's, Dobutamine Stress Echo's, Thallium Stress tests, Cardiolite Studies, Holter Monitor Hookups, Tilt Table Test and Pacemaker Evaluations and re-programming
  • Active member of Code Response Team for ode 3, Code Blue, Trauma and hIlo Codes
  • Extensive knowledge of medical terminology and industry-wide procedures and practices

Education

Bachelor of Science - Healthcare Administration And Management

Colorado State University - Global
Aurora, CO
04.2023 - Current

Associate of Arts - University Studies - Allied Health

Shasta Community College
Redding, CA
03.2005 - 06.2022

Skills

MS Office

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage

Timeline

Bachelor of Science - Healthcare Administration And Management

Colorado State University - Global
04.2023 - Current

Delivery Driver

Self Employed Services
07.2020 - Current

Stay at Home Parent

The Wilson Family
04.2011 - 07.2020

Owner/Operator

Aunt Sheli's Deli
07.2009 - 03.2011

Barista

Starbucks
04.2008 - 08.2009

Fine Dining Server

Moonstone Bistro
06.2006 - 05.2008

Associate of Arts - University Studies - Allied Health

Shasta Community College
03.2005 - 06.2022

Practice Administrator

Redding Critical Care Medical Group, Inc.
07.2001 - 03.2004

Chief Operating Officer

Western Surgical Medical Group, Inc.
07.2000 - 03.2001

Banquet and Fine Dining Server

Peninsula Golf & Country Club
07.1999 - 01.2000

Office Manager

Jeffery J. Guttas, M.D.
02.1995 - 03.2000

Advanced Medical Billing

08-1993

Beginning Medical Billing

06-1993

Cardiovascular Technologist

07-1990

Cardiovascular Technician

Mills-Peninsula Medical Center
07.1990 - 11.1999

Affiliations

Medical Group Management Association - MGMA

American College of Healthcare Executives - ACHE

California Association of Healthcare Leaders - CAHL

Certification

Beginning Medical Billing

Software

MS Office

EMR

Adobe

Canva

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