Robert WIlson
Rochester,NY
Summary
Versatile team member offering over 5 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
7
7
years of professional experience
Work History
Deli Associate
Tops Friendly Markets
08.2023 - Current
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Supervisor
Wegmans Supermarket
01.2022 - 08.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
HD Tech
Strong Memorial Hospital
05.2021 - 01.2022
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
Customer Service Representative
Wegmans Supermarket
04.2020 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cahshier
Wegmans Supermarket
11.2016 - 02.2019
- Met customer needs through polite, friendly and attentive service.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Answered questions about store policies and addressed customer concerns.
- Cleaned and sanitized cashier workstation and scanning area.
Education
High School Diploma -
East High School
1801 East Main St06.2020
Skills
- Prepare Orders
- Product Merchandising
- POS System Operations
- Smoothie and Juice Preparation
- First-Tier Technical Support
- Travel Planning
- Customer Data Confidentiality
- Customer Relations
- Customer Seating
- Customer Transactions
Timeline
Deli Associate
Tops Friendly Markets
08.2023 - Current
Supervisor
Wegmans Supermarket
01.2022 - 08.2023
HD Tech
Strong Memorial Hospital
05.2021 - 01.2022
Customer Service Representative
Wegmans Supermarket
04.2020 - 03.2021
Cahshier
Wegmans Supermarket
11.2016 - 02.2019
High School Diploma -
East High School
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