Summary
Overview
Work History
Education
Skills
Timeline
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Robert Wilson

Detroit,Michigan

Summary

Highly detail-oriented and professional manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.

Overview

4
4
years of professional experience

Work History

Branch Manager II

Hertz Local Edition
04.2022 - Current
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.

Specialty Account Executive

Charter Communications, Spectrum
09.2019 - 03.2021
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Streamlined account management processes for increased efficiency and improved client retention rates.
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.

Education

BBA - Economics And Management

Northwood University
Midland, MI

Skills

  • Customer Service
  • Proficient in Microsoft Office
  • Operational Reports
  • Shift Scheduling
  • Interviewing and Hiring
  • Branch Operations Management
  • Coaching and Mentoring
  • Relationship Building
  • Sales Development
  • Employee Development
  • Work Prioritization

Timeline

Branch Manager II

Hertz Local Edition
04.2022 - Current

Specialty Account Executive

Charter Communications, Spectrum
09.2019 - 03.2021

BBA - Economics And Management

Northwood University

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Robert Wilson