Robert Wilson
Kingwood
Summary
Dynamic pharmacist with extensive experience at Walgreens, excelling in prescription management and customer service. Achieved significant reductions in medication errors through quality improvement initiatives. Committed to enhancing patient outcomes via comprehensive medication therapy management and fostering strong relationships with healthcare providers. Proven ability to educate patients effectively on medication use.
Overview
14
14
years of professional experience
Work History
Pharmacist
Walgreens
12.2022 - Current
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
Pharmacist
CVS Pharmacy
09.2022 - 12.2022
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
Pharmacy Intern
Walgreens
01.2018 - 08.2022
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
- Provided friendly customer service at drop-off and pick-up counters.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
Customer Service Associate
Walmart
06.2011 - 07.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cart Pusher, which then turned into Lawn and Garden.
Education
Doctor of Pharmacy - Pharmacy
West Virginia University
Morgantown, WV05-2021
Pre Pharmacy - Pre-Pharmacy
Fairmont State University
Fairmont, WV05-2017
Skills
- Prescription management
- Medication therapy management
- Quality improvement
- Customer service
Timeline
Pharmacist
Walgreens
12.2022 - Current
Pharmacist
CVS Pharmacy
09.2022 - 12.2022
Pharmacy Intern
Walgreens
01.2018 - 08.2022
Customer Service Associate
Walmart
06.2011 - 07.2012
Doctor of Pharmacy - Pharmacy
West Virginia University
Pre Pharmacy - Pre-Pharmacy
Fairmont State University
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