Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer

Robert Wilson

Fort Wayne,IN

Summary

Versatile and results-driven professional with a strong background in customer service. Excelled in enhancing production efficiency and workplace policies, coupled with exceptional teamwork, communication, and problem-solving skills. Proven track record of improving team performance and customer satisfaction, demonstrating adaptability and a commitment to excellence. Seeking to transition into a field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.

Overview

31
31
years of professional experience

Work History

Setup Technician/Pre-Configuration Specialist

PERRY ProTECH/Office Concepts
07.2017 - 12.2024
  • Collaborated with other departments to ensure smooth workflow and timely completion of tasks.
  • Contributed to continuous improvement initiatives by devising process improvements based on observations and experience.
  • Leveraged strong communication skills when working with cross-functional teams throughout the organization.
  • Proactively sought opportunities for professional development through attending industry conferences, participating in training sessions, and staying current on industry trends and best practices.
  • Effectively met tight deadlines under high-pressure environments without compromising quality standards.

Guest Service Trainer

Target
08.2008 - 07.2017
    • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
    • Assisted in the development of training materials to ensure consistent guest services standards across all staff members.
    • Monitored service desk operations for compliance with company policies and procedures, maintaining the highest levels of professionalism at all times.
    • Mentored new team members, fostering a supportive and collaborative work environment.
    • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Shift Manager

Kerasotes Theatres
07.1993 - 02.1997
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Tracked receipts, employee hours, and inventory movements.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.

Education

Associate of Applied Science - Computer Information Technology

Ivy Tech Community College of Indiana
Fort Wayne, IN
05-2015

Skills

  • Customer service
  • Problem-solving abilities
  • Conflict resolution
  • Attention to detail
  • Task prioritization
  • Time management abilities
  • Documentation and reporting
  • Policy implementation
  • Active listening
  • Verbal and written communication
  • Computer skills
  • Adaptability and flexibility

Timeline

Setup Technician/Pre-Configuration Specialist

PERRY ProTECH/Office Concepts
07.2017 - 12.2024

Guest Service Trainer

Target
08.2008 - 07.2017

Shift Manager

Kerasotes Theatres
07.1993 - 02.1997

Associate of Applied Science - Computer Information Technology

Ivy Tech Community College of Indiana

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Robert Wilson