Robert-Winston Shirah
Mobile,AL
Summary
Dynamic leader with a proven track record at CoverAll and Club4 Fitness, enhancing customer satisfaction and exceeding sales targets through expert negotiation and persuasive communication. Skilled in CRM software and team motivation, I have successfully mentored staff to achieve high performance, contributing to significant business growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Closer
Club 4 Fitness
2024.02 - Current
- Exceeded sales targets through effective negotiation and persuasive communication skills.
- Contacted customers via mail, telephone and email to increase membership.
- Collaborated with management to identify areas for operational improvements during closing shifts.
- Supported team members in daily tasks, fostering a collaborative work environment during closing hours.
- Provided excellent customer service during late hours, addressing issues promptly and professionally.
- Trained new employees on proper closing procedures and best practices, helping them acclimate quickly to their roles as Night Closers.
- Maintained a clean and organized environment by completing nightly cleaning tasks, leading to increased customer satisfaction.
- Created nightly shift task lists to assign duties to each employee.
- Secured building for closing by completing run-through of facility.
Marketing Consultant
Coverall
2023.10 - Current
- Qualified leads and set up customer appointments.
- Prospected for new business through outside sales calls, solicitation, networking and cold-calling.
- Tracked, analyzed and reported performance metrics to manager.
- Contributed to sales growth by providing product recommendations based on client needs during consultations.
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
Assistant General Manager
Club 4 Fitness
2022.09 - 2023.10
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed team schedule with eye for coverage needs and individual strengths.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Enhanced member experience by providing exceptional customer service and maintaining a clean, welcoming fitness center environment.
- Managed inventory of gym supplies, ensuring adequate stock levels for uninterrupted operations while minimizing waste.
- Handled administrative tasks such as membership management, billing inquiries, and scheduling appointments efficiently to optimize workflow within the facility.
- Monitored fitness equipment usage to ensure safety and proper functioning, leading to fewer accidents and malfunctions.
- Supported marketing efforts by creating visually appealing displays highlighting membership benefits and current promotions within the facility.
- Offered support and encouragement to members struggling with motivation or facing challenges in their workouts, fostering a supportive community atmosphere.
- Instructed members on proper techniques for exercise and equipment.
- Conducted regular facility inspections, identifying areas needing improvement or repair to maintain a safe and efficient workout environment.
- Assisted management in the hiring and training of new staff, ensuring a consistent level of quality service across all team members.
- Collaborated with personal trainers to help clients achieve their fitness goals more effectively through tailored exercise routines and support.
- Sold memberships and personal training sessions to new customers.
- Provided orientation sessions for new members, familiarizing them with the facility layout, available resources, and gym etiquette.
- Contributed ideas for special events or themed workout sessions to keep members engaged and excited about their fitness journey.
- Educated members on using gym equipment safely and effectively to minimize injuries while maximizing results from workouts.
- Offered accurate and up-to-date information and advice on fitness.
- Increased member retention through timely addressing of concerns and proactively assisting members with their workout needs.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
- Serviced complex equipment quickly to minimize wait times for specific machines.
Manager on Duty
Club4Fitness
2022.04 - 2022.09
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
- Handled customer complaints and resolved issues.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on equipment and operations.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Enhanced member experience by providing exceptional customer service and maintaining a clean, welcoming fitness center environment.
- Managed inventory of gym supplies, ensuring adequate stock levels for uninterrupted operations while minimizing waste.
- Handled administrative tasks such as membership management, billing inquiries, and scheduling appointments efficiently to optimize workflow within the facility.
- Promoted additional services offered at the fitness center such as personal training sessions or specialized classes to increase revenue streams without being overly salesy.
- Monitored fitness equipment usage to ensure safety and proper functioning, leading to fewer accidents and malfunctions.
- Provided orientation sessions for new members, familiarizing them with the facility layout, available resources, and gym etiquette.
- Assisted management in the hiring and training of new staff, ensuring a consistent level of quality service across all team members.
- Sold memberships and personal training sessions to new customers.
- Serviced complex equipment quickly to minimize wait times for specific machines.
- Led cycling classes.
Opener and Closer
Club4Fitness
2021.07 - 2022.04
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Supervised guests at front counter, answering questions regarding products.
- Enhanced member experience by providing exceptional customer service and maintaining a clean, welcoming fitness center environment.
- Handled administrative tasks such as membership management, billing inquiries, and scheduling appointments efficiently to optimize workflow within the facility.
- Promoted additional services offered at the fitness center such as personal training sessions or specialized classes to increase revenue streams without being overly salesy.
- Monitored fitness equipment usage to ensure safety and proper functioning, leading to fewer accidents and malfunctions.
- Provided orientation sessions for new members, familiarizing them with the facility layout, available resources, and gym etiquette.
- Instructed members on proper techniques for exercise and equipment.
Education
High School Diploma -
McGill Toolen Catholic High School
Mobile, Alabama05.2021
Skills
- Building rapport
- Cross-selling abilities
- Problem-Solving
- Microsoft Office
- Inventory and supply management
- Cold-calling
- Upselling expertise
- Good Judgment
- Team Development
- MS Office
- Documentation And Reporting
- Shift Scheduling
- Interpersonal Relations
- Onboarding and Orientation
Timeline
Closer
Club 4 Fitness
2024.02 - Current
Marketing Consultant
Coverall
2023.10 - Current
Assistant General Manager
Club 4 Fitness
2022.09 - 2023.10
Manager on Duty
Club4Fitness
2022.04 - 2022.09
Opener and Closer
Club4Fitness
2021.07 - 2022.04
High School Diploma -
McGill Toolen Catholic High School
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