ROBERT WINT
Elmhurst,NY
Overview
14
14
years of professional experience
Work History
Vice President, Information
Advance Care Alliance NY
New York, NY
10.2020 - 07.2022
- Cost effectively developed, managed, and tracked the annual budget
- Negotiated a 500K savings on recent phone deployment
- Manages the negotiation and procurement of IT hardware, software, and services using best practices for procurement from various partner vendors
- Make purchase and assign resources for all Azure and office 365
- Researching, analyzing and recommending new technologies, tools, and techniques to improve service
- Manage and mentor a Help Desk team that provide the highest level of technical support for over 1200 employees
- Enforcing company policies, architecture guidelines and security compliance requirements
- Develop Standard Operating Procedures that govern Help Desk processes
- Train staff in cyber security knowledge using KnowB4 phishing campaigns
- Responsible for Audit preparation for DOH SSP audit using NIST 800-53 framework
- Identifying vulnerabilities and Improvement opportunities to propose strategic solutions with new systems
- Perform Cybersecurity Risk analysis with Managed Detection and Response (MDR) with partner
- Collaborate with peers across the organization with enterprise-wide initiatives to improve the customer experience
- Configure and trouble shoot Meraki Cloud Device for multiple sites
- Experience with configuration and deployment of Microsoft Teams amin, Exchange online and office 365 admin portal
- Configure, assign and migrate software with Microsoft Azure, Intune and Office 365
- Implement Companywide Microsoft Teams telephone systems
Director of Information Technology
07.2018 - 09.2020
Help Desk Manager
WellLife Network
Queens, NY
09.2008 - 07.2018
- Responsible for leading a team of help desk technicians
- Coach, mentor, motivate, supervise and influence Help Desk on action and accountability for their assigned work
- Plans, maintains appropriate data security backup policies and procedures, ensuring the appropriate security also backup of critical systems data
- Facilitate the negotiation and procurement of IT hardware, software, and services using best practices
- Manage the inventory, acquisition, and disposal of existing and new hardware assets
- Plans, designs, implements, and maintains the physical and virtual server infrastructure
- Manage and assign all mobile devices to company users
- Develop access for company’s physical security, including door access, video surveillance, alarm systems and ensuring the appropriate security access
- Manage ticket tracking and completion/assignment of all requests made to the Help Desk
- Configure, assign and migrate software with Microsoft SCCM and MDT
- Performs technology research, recommendations and implementation procedures for new technologies
- Monitors and performs systems and application upgrades as needed, ensuring minimal user downtime
- Initiate service installation for all location with Verizon, Spectrum, Light Path and Optimum
- Coordinates with vendors for equipment purchase, configuration, installation, and repair situations
- Create and maintains standardized documentation detailing help desk services and processes, and infrastructure design
Coach
- Mentor, motivate, supervise and lead Help Desk staff on action and accountability for their assigned work
- Plans, designs, implements, and maintains the physical and virtual server infrastructure
- Manage access for company’s physical security, video surveillance, alarm systems and ensuring the appropriate security access
- Manage the inventory and acquisition of new hardware assets
- (Re)configure and deploy PCs and Macs for new users, properly recycling older laptops and cell phone that are past end of life
- Experienced with JAMF mobile device management for iPhone, Android and Mac Books
- Monitors and performs systems and application upgrades as needed, ensuring minimal user downtime
- Initiate internet service installation for all locations with Verizon, Spectrum, and Optimum
- Coordinate with vendors for equipment purchases, configuration, installation, and repair
- Author and maintains standardized documentation detailing help desk services and processes, and infrastructure design
- Plans, maintains appropriate data security backup policies and procedures, ensuring the appropriate security also backup of critical systems data
- Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning
Education
Bachelor of Science - Business Administration- Information Systems Management
Berkeley College
Associate of Applied Science - Computer Information Systems
Westchester Community College
Computer Industry Certification CompTIA A+, Network +, Security - undefined
Timeline
Vice President, Information
Advance Care Alliance NY
10.2020 - 07.2022
Director of Information Technology
07.2018 - 09.2020
Help Desk Manager
WellLife Network
09.2008 - 07.2018
Coach
Bachelor of Science - Business Administration- Information Systems Management
Berkeley College
Associate of Applied Science - Computer Information Systems
Westchester Community College