Robert Wirsing
Burton,MI
Summary
Accomplished Sales Professional with 15 years of managerial experience in a retail and service setting. Areas of expertise include sales, merchandising, strong leadership and associate development.
Overview
17
17
years of professional experience
Work History
Trade Sales Consultant
Pella Windows & Doors
Auburn Hills , MI
2019.07 - Current
- Created detailed sales presentations to communicate product features and market data.
- Conducted face-to-face sales calls with Owner / Operators in assigned sales territory.
- Maintained organized, presentable merchandise to drive continuous sales.
- Followed up with existing customers to provide additional support and address concerns.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Maximized customer retention by resolving issues quickly.
Customer Support Supervisor
Pella Windows And Doors
Auburn Hills , MI
2018.05 - 2019.07
- Responded to customer requests via telephone and email.
- Achieved monthly operating income every month by controlling expenses, celebrating sales and managing discounts.
- Drafted, distributed and updated standard work for notes in communications tabs of customer orders.
- Actively pursued personal learning and development opportunities.
- Guided techs on window and door repair, tool usage and equipment operation.
- Met with key customers to discuss their service needs and develop effective and practical solutions.
- Trained, coached and mentored staff to ensure smooth adoption of new call center pilot program.
Assistant Store Manager
Home Depot Inc.
Flint , MI
2005.10 - 2018.05
- Ensure quality customer service delivered by self and supervised staff through execution of company initiated sales process programs.
- Ensure quality customer service delivered by self and supervised staff through execution of company initiated sales process programs.
- Exercising good judgement to resolve any customers concerns regarding service levels, product quality and installation related issues. Partnering with appropriate associates, district and/or regional level management and service providers.
- Develop strategies to exceed company goals including Sales, Profitability, Inventory Management and Labor. Monitor Profit and Loss statement. Analyze data to develop process to alleviate expenses and improve profitability.
- Supervision of 5 member department supervisor staff and up to 100 associates.
- Evaluate daily and weekly tasks, delegate assignments to supervised staff based on priority and associate strengths and opportunities. Follow up to ensure execution of task in timely manner.
- Deliver associate performance reviews quarterly with heavy focus on customer service and leadership skills. Observe performance behaviors, provide honest feedback and develop game plans for improvement and growth.
- Analyze market trends and forecast sales projections to plan seasonal hiring. Partner with hiring manager for selection of candidates, scheduling and conducting interviews. Conduct district orientation classes for new hires.
- Captain yearly store inventory count preparation. Analyze results to develop game plans for improvement in key areas. Timely follow up to ensure corrective action is successful and mitigating store inventory loss.
- Develop and facilitate regional and district level courses for high potential department supervisors. Course information includes labor management, customer service, time management and presentation skills.
Education
Approximately 20 credits earned - General Undergraduate Studies
University of Michigan - Flint
Flint, MI04.1994
Skills
- Effective leader
- Staff training/development
- Consistently meet goals
- Customer-oriented
- Merchandising
- Motivated team player
Accomplishments
- Store exceeded sales plan and operating profit for 5 consecutive years. 2011-2015
- Operating Expense budget under plan 4 consecutive years 2011-2015
- At Home Service sales exceeded sales plan by 37.9% in 2011. #1 in the district, district was #1 in the region.
- Exceeded $1 million in At Home Service sales in an $18 million sales volume store in 2011.
- Stores exceeded customer service goals 9 consecutive years. District was #1 in the region for 6 consecutive years.
- Store exceeded online sales plan by 37.52% in 2014.
- Successfully completed the Home Depot Store Manager - Retail Management Assessment test in 2012
- Successfully completed the Home Depot Store Manager Exposure and Develop Program in 2012
- Achieved operating income plan first 4 months as CSS with Pella
- Exceeded personal sales goals with Pella for 2 consecutive years.
- Awarded President Club by Pella in 2021
Timeline
Trade Sales Consultant
Pella Windows & Doors
2019.07 - Current
Customer Support Supervisor
Pella Windows And Doors
2018.05 - 2019.07
Assistant Store Manager
Home Depot Inc.
2005.10 - 2018.05
Approximately 20 credits earned - General Undergraduate Studies
University of Michigan - Flint
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