Robert Witte

Reaching out to customers who have stated would file complaints with CFPB, BBB, or seeking legal actions, providing negative surveys, posting negative reviews on social media, to assist them in resolving their issues to avoid complaints being filed.

Working projects for upper management.

Taking and handling escalation calls from customer service agents and customers.

Researching all issues for customers in a timely manner.

Doing call backs to customers to advise still researching or issues has been resolved.

Assisting and resolving corporate level complaints.

Placing and receiving calls from customers and third parties for payments on their loans, as well as assisting them with bringing their loan current.

Assisting customers with forbearance and options available during COVID-19 pandemic.

Doing call reviews and coaching agents on proper procedures set by Freedom Mortgage.

Placing and receiving calls from customers and third parties for payments on their loans.

Responsible for transitioning new employees.

Assigned to SWAT team to collect total amount due on T60 loans.

Assisted supervisor with escalated calls from custmers.

Placing and receiving calls from customers and third parties for payments on their loans.

Assisting supervisor with escalated calls.

Duties included assisting the department wit escalated calls from customers.

Assisting co workers with issues on loans.

Involved in numerous department duties and out of office volunteering.

Placing and receiving calls from customers and third parties for payments on their loans.

Assisting new hires with the technique of collecting and knowledge on properly assisting customers.

Setting laptops in various positions on the golf course at a PGA TOUR event.

Providing accurate data to television host.

Providing stats to professional golfers when they requested it.