Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Wood

Madison Heights,Va

Summary

Dedicated to providing exceptional service in a professional manner with a keen eye for detail. Committed to assisting individuals with a genuine desire to help others succeed. Skilled in effectively communicating and problem-solving to ensure client satisfaction. Passionate about delivering high-quality support and guidance to those in need.

Overview

21
21
years of professional experience

Work History

Assistant Manager

Altajen Rental
04.2018 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Sales Supervisor

Goodwill of the Valleys
08.2016 - 09.2017
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Checked store merchandise regularly for proper display and replenishment.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Office Manager/Warehouse Manager

Ashley Furniture HomeStore
11.2013 - 08.2016
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.

Assistant Manager

Apple Market
02.2010 - 06.2011
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Lead Inkjet Operator/Warehouse Manager

LA Communications Inc.
01.2008 - 02.2010
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
  • Collaborated closely with sales department to address any issues related to product availability or shipment delays.

Customer Service Representative

Budget rent a car
06.2004 - 01.2008
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Heritage High School
Lynchburg, VA
06.2001

Skills

  • 14 years of customer service
  • An active role in loss prevention
  • Excellent written and verbal communication skills, with an eye for detail
  • Proficient in the use of Windows and Windows Office
  • Maintaining accurate records of product/material levels and movements
  • Identifying and resolving issues related to inventory accuracy, shortages, or discrepancies
  • Communicating with vendors and suppliers regarding inventory/product status and needs

Timeline

Assistant Manager

Altajen Rental
04.2018 - Current

Sales Supervisor

Goodwill of the Valleys
08.2016 - 09.2017

Office Manager/Warehouse Manager

Ashley Furniture HomeStore
11.2013 - 08.2016

Assistant Manager

Apple Market
02.2010 - 06.2011

Lead Inkjet Operator/Warehouse Manager

LA Communications Inc.
01.2008 - 02.2010

Customer Service Representative

Budget rent a car
06.2004 - 01.2008

High School Diploma -

Heritage High School

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