Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Robert Woodall

Jonesboro,AR

Summary

With a proven track record at Bayird Auto Group, I excelled in operations management and team leadership, by enhancing efficiency and employee satisfaction. My expertise in strategic planning and interpersonal communication has driven process improvements and fostered strong customer relationships, significantly contributing to organizational success.

Overview

20
20
years of professional experience

Work History

Operations Manager

Bayird Auto Group
04.2010 - 10.2024
  • Conducted process audits to identify areas for improvement and implemented best practices.
  • Conducted market analysis for informed decision-making and resource allocation.
  • Supervised staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led new hires and did weekly training with current employees to fulfill business requirements.
  • Developed and maintained relationships with external vendors, suppliers and banks.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Facilitated smooth collaboration between departments through clear communication channels and implementing new processes.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Assisted in recruiting, hiring and employment termination.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness to work one on one with them.
  • Reported issues to higher management with great detail.
  • Worked to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Worked as finance director overseeing all finance managers to ensure that they stayed in compliance, and made sure that they reached company set goals, prepared pay plans, audited deals.


Finance and Insurance Manager

Fletcher DCJR
10.2004 - 04.2010
  • Developed risk management policies to safeguard organizational assets and ensure compliance.
  • Coordinated cross-functional teams to streamline processes and enhance communication.
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
  • Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.
  • Enhanced revenue growth with the development of new financial products and services.
  • Reduced risk exposure by conducting thorough credit assessments and monitoring portfolio performance.
  • Implemented innovative financing solutions to secure favorable funding terms for clients.
  • Collaborated cross-functionally to develop integrated finance solutions that met both internal and external needs.
  • Led process improvements initiatives, resulting in enhanced operational efficiency within the finance department.
  • Strengthened client relationships through exceptional customer service, leading to increased retention rates.
  • Drove regulatory compliance by staying informed on industry changes and ensuring adherence to all relevant laws and regulations.
  • Provided expert advice on insurance options, tailoring coverage plans to suit individual client requirements.
  • Increased sales productivity by providing ongoing coaching and training for team members.
  • Streamlined insurance processes for increased efficiency and customer satisfaction.
  • Developed comprehensive financial forecasts, guiding decision-making processes for optimal results.
  • Maximized profitability with diligent expense control and resource allocation.
  • Verified compliance of financial policies and accounting procedures against federal regulations.
  • Identified opportunities to cross-sell and upsell loan products to customers.
  • Processed loan applications and monitored progress from start to finish.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Assisted customers with completing loan applications and other paperwork.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Assessed loan portfolios for compliance with underwriting policies.
  • Compiled closing packages for drafting and presentation accuracy.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Proactively identified solutions for customers experiencing credit issues.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Explained very technical financial information to applicants in easy to understand language.

Education

Criminal Justice

Black River Technical College
Pocahontas, AR
05-2000

Skills

  • Problem-solving

  • Team leadership

  • Operations management

  • Customer service

  • Decision-making

  • Employee relations and conflict resolution

  • Planning and implementation

  • Staff training

  • Staff management

  • Inventory management

  • Operations oversight

  • Policies and procedures implementation

  • Employee motivation

  • Staff development

  • Customer relationship management

  • Maintaining compliance

  • Goal setting

  • Interpersonal communication

  • Workflow optimization

  • Inventory control

  • Strategic planning

  • Project leadership

  • Process improvement

  • Schedule management

  • Regulatory compliance

  • Workforce management

Accomplishments

  • Earned the “Doye Bayird ” Award in 2020 for Leadership and going Above and Beyond .
  • Promoted to Operations Manager after 9 years with the company.
  • Supervised team of 100 staff members.
  • Top Performer Finance Award 7 Consecutive Years
  • Annual Employee Award 3 years

Interests

-I love doing family activities

  • Outdoor Recreation
  • Hunting
  • Golf

Timeline

Operations Manager

Bayird Auto Group
04.2010 - 10.2024

Finance and Insurance Manager

Fletcher DCJR
10.2004 - 04.2010

Criminal Justice

Black River Technical College

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Robert Woodall