Robert Woodcock
Pacifica,CA
Summary
I am a proven project manager and a customer support specialist. I adept at boosting client satisfaction and enhancing brand recognition through meticulous attention to detail and exceptional communication. At Invisible Hand, I led multiple projects to success, optimizing web and mobile applications, and fostering strong client relationships. I am skilled in problem-solving and project restructuring, achieving significant improvements in operational efficiency. I also prosper in working in a group setting as well as individually. I am an organized and dependable candidate, successful at managing multiple priorities with a positive attitude with willingness to take on added responsibilities to meet team goals. I am proud to be determined, ambitious, attentive, and punctual.
Overview
5
5
years of professional experience
Work History
Freelancer
Invisible Hand
01.2022 - Current
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Strengthened client relationships with consistent communication and timely project updates.
Concierge
Bay Wheels
01.2020 - 01.2021
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Contributed to a positive work environment by maintaining a professional demeanor at all times..
Cashier
Boston Market
03.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs..
- Restocked and organized merchandise in front lanes.
Education
GED -
Thornton High School
11.2014
Skills
- Customer Support
- Project Management
- Teamwork and Collaboration
- Problem-Solving
- Decision-Making
- Attention to Detail
- Excellent Communication
- Relationship Building
- Team building
- Project restructuring
Timeline
Freelancer
Invisible Hand
01.2022 - Current
Concierge
Bay Wheels
01.2020 - 01.2021
Cashier
Boston Market
03.2019 - 01.2020
GED -
Thornton High School
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