Robert Woods

Responsibilities:

• Oversaw all aspects of business operations, including sales, marketing, finance, and customer service.
• Developed and implemented strategic plans to drive business growth and profitability.
• Established and maintained relationships with key clients, and suppliers
• Led a team of employees, providing guidance, mentorship, and support to ensure their success and the company's success.
• Managed budgeting, forecasting, and financial planning to optimize resource allocation and maximize profitability.
• Stayed abreast of industry trends, market developments, and competitive landscape to identify opportunities and mitigate risks.
• Ensured compliance with regulatory requirements and industry standards.
• Continuously evaluated and improved processes and procedures to enhance efficiency and effectiveness.

• Managed 10-12 claim adjusters daily
• Coached individuals to strengthen their technical skills and improve their claim closure rate
• Conducted performance evaluations and provided feedback to team members
• Collaborated with other departments to resolve complex claims and customer issues

• Handled a high volume of insurance claims promptly and efficiently
• Investigated and evaluated claims to determine coverage and liability
• Negotiated settlements with claimants, attorneys, and other involved parties
• Documented claim activity, correspondence, and decisions in accordance with company guidelines
• Maintained accurate records and files to facilitate claim processing and resolution
• Assisted in the training and mentoring of new claims adjusters

• Assisted customers with inquiries, quotes, and policy changes
• Regularly exceeded sales targets and objectives
• Provided exceptional customer service to ensure satisfaction and retention
• Collaborated with team members to achieve departmental goals
• Stayed updated on product offerings, pricing, and promotions