Robert Wright
Raymond,ME
Summary
Results-driven and accomplished professional with extensive experience establishing the strategic direction of the organization's operations department. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Director of Office Operations
Verrill
09.2021 - 10.2023
- Delivered supervision and mentorship to more than 80 staff, including office managers, departmental supervisors, paralegals, and legal assistants
- Designed and implemented strategic initiatives while serving as a member of the leadership team
- Managed daily operations while overseeing multiple locations to foster increased productivity
- Continually evaluated processes and implemented changes to gain efficiency and increase the level of service provided to internal and external clientele
- Developed and managed an operations budget of approximately $10M annually while ensuring zero inconsistencies
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals
- Established departmental performance goals and provided feedback for underperforming areas
- Spearheaded innovative approaches to resource allocation and strategic planning
- Leveraged professional networks and industry knowledge to strengthen client relationships
- Optimized operational processes using analytics tools to address client-specific metrics
- Oversaw supply chain functions to verify inventory levels and budget adherence
- Trained and guided team members to maintain high productivity and performance metrics
- Assisted in recruiting, hiring and training of team members.
Legal Services Manager
Verrill
07.2018 - 09.2021
- Oversaw 36 legal assistants, paralegals, and office services employees providing support to over 100 attorneys
- Managed and motivated employees to be productive and engaged in work
- Recruited, interviewed, and hired employees and implemented mentoring program to promote positive feedback and engagement
- Drove operational effectiveness, improvement, and development by analyzing and implementing new procedures
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members
- Controlled costs to keep business operating within budget and increase profits
- Ensured consistency across departments by creating standard operating procedures for each practice group
- Improved overall customer experience by evaluating processes and implementing procedural changes focusing on quality control
- Reduced staffing expense by $750K+ by assessing workflow and redistributing responsibilities.
Office Manager
Baker Newman & Noyes
06.2009 - 07.2018
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Guaranteed the delivery of effective services to tax, audit, and business advisory clients by leading administrative teams
- Achieved significant savings in overall operational expenses by analyzing areas for improvement
- Decreased administrative errors and increased the level of service provided to internal / external clients through increased training and development, designed to improve consistency across teams
- Steered transition of support services through three acquisitions in a two-year period
- Saved $10K in annual offsite storage expenses by implementing paperless processes
- Created, maintained and updated filing systems for paper and electronic documents
- Secured significant savings by streamlining and consolidating the office supply ordering process.
Education
Master of Science in Management -
Southern New Hampshire University
Manchester, NHBachelor of Science in Business Administration -
Southern New Hampshire University
Manchester, NHSkills
- Corporate Operations Management
- Change Management
- Operations Management
- Staff Development
- Project Management
- Strategic Planning & Execution
- Operational Process Analysis
- Multi-Site Operations
- Team Building & Leadership
- Total Quality Management
Affiliations
- Alpha Sigma Lambda National Honor Society
- The National Society of Collegiate Scholars
Timeline
Director of Office Operations
Verrill
09.2021 - 10.2023
Legal Services Manager
Verrill
07.2018 - 09.2021
Office Manager
Baker Newman & Noyes
06.2009 - 07.2018
Master of Science in Management -
Southern New Hampshire University
Bachelor of Science in Business Administration -
Southern New Hampshire University
Professional Development
- Supervision Program, University of Southern Maine, Portland, ME
- Total Army Instructor Training, U.S. Army
- Primary Leadership Development Course, U.S. Army
Professional Development
- Supervision Program, University of Southern Maine, Portland, ME
- Total Army Instructor Training, U.S. Army
- Primary Leadership Development Course, U.S. Army
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