ROBERT WRIGHT
Washington,DC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Deputy Clerk
DC Superior Court
04.2024 - Current
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
- Streamlined document retrieval for attorneys and judges by implementing an organized filing system.
- Improved communication between the court and litigants with timely notifications of hearings, decisions, and other pertinent information.
- Assisted in reducing case backlog by efficiently scheduling cases and ensuring proper courtroom preparation.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
Clerk
Paragon
08.2023 - 04.2024
- Interacted with customers by phone, email, or in-person to provide information.
- Checked and verified photo identification prior to granting to secure facility access.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new hires on monitoring procedures, contributing to an increase in overall building security.
Licensing Specialist
DC Department of Health
02.2022 - 06.2022
- Performed routine data entry or document management.
- Worked closely with applicants to determine eligibility and verified accuracy and integrity of application data.
- Updated operational records or licensing information using computer terminals.
- Informed customers by email or telephone of additional steps needed to obtain licenses.
Investigator
Department of Health
08.2020 - 02.2022
- Conducted interviews with clients who have tested positive for Covid-19 as well as their contacts.
- Ensures referrals to help achieve safe isolation for all positive cases and contacts during a specified period.
- Documented findings and prepared detailed reports. Abides by all HIPPA laws for the protection of personal information.
- Communicated with healthcare facilities, congregate settings, and other partners as directed by the epidemiology team to provide technical assistance.
Assistant Manager
Braun Dermatology
10.2017 - 04.2020
- Oversaw fast-paced front desk operations at a busy dermatology facility with as many as 140 daily guests.
- Supervised administrative team members, developed and trained staff, established and monitored goals, and conducted performance reviews.
- Monitored office supplies equipment and reagents used and placed orders for replacements.
- Created team rotations to man center effectively during peak hours.
- Assisted customers by answering questions, responding to inquiries, and handling telephone requests.
Mail Carrier/PSE
United States Postal Service, USPS
06.2014 - 09.2017
- Distributed mail and packages to residences and businesses with high levels of accuracy.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Responded to customer inquiries about delivery, forwarding, and other postal services.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Loaded and unloaded shipping containers and vehicles.
Substitute Teacher
Source 4 Teachers
11.2013 - 06.2014
- Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Assisted students of all ability levels to develop lifelong learning skills and good study habits.
Group Home Manager
Bancroft
08.2011 - 10.2013
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks.
- Mentored and coached staff to improve performance and interactions with residents.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Protected clients' monies and property by tracking spending and reconciling accounts.
Education
IT Training Program -
DC Infrastructure Academy (DCIA)
Washington, DC08.2023
Bachelor of Science - Biology
Lincoln University - Lincoln University
Lincoln University, PA05.2011
High School Diploma -
Williamstown High School
Williamstown, NJ06.2007
Skills
- Customer relations
- Recordkeeping and File Management
- MS Office
- Scheduling
- Filing systems
- Legal Terminology
- Document analysis
- Data entry
- Office Administration
- Teamwork and Collaboration
Clearances
Active Public Trust
Timeline
Deputy Clerk
DC Superior Court
04.2024 - Current
Clerk
Paragon
08.2023 - 04.2024
Licensing Specialist
DC Department of Health
02.2022 - 06.2022
Investigator
Department of Health
08.2020 - 02.2022
Assistant Manager
Braun Dermatology
10.2017 - 04.2020
Mail Carrier/PSE
United States Postal Service, USPS
06.2014 - 09.2017
Substitute Teacher
Source 4 Teachers
11.2013 - 06.2014
Group Home Manager
Bancroft
08.2011 - 10.2013
IT Training Program -
DC Infrastructure Academy (DCIA)
Bachelor of Science - Biology
Lincoln University - Lincoln University
High School Diploma -
Williamstown High School
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