Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Wyss

Pekin,IL

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

17
17
years of professional experience

Work History

Assistant Manager

Culver's
07.2008 - Current
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Orientated newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Overnight Supervisor

Lowes Home Improvement
07.2019 - 11.2020
  • Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
  • Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
  • Managed shipment receiving, processing and storage under tight timelines.

Education

High School Diploma -

Pekin Community High School
Pekin, IL
2010

Skills

  • Recruiting and interviewing
  • Employee performance evaluation
  • Sales growth
  • Employee scheduling
  • Cost Control
  • Training
  • Staff supervision
  • Supply Ordering and Management
  • Documentation and Recordkeeping
  • Money Handling
  • Managing Deliveries
  • Inventory Management
  • Decision-making
  • Task delegation

Timeline

Overnight Supervisor

Lowes Home Improvement
07.2019 - 11.2020

Assistant Manager

Culver's
07.2008 - Current

High School Diploma -

Pekin Community High School

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