Robert Yingling
Freeport,FL
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Seaside Associated Stores
Seaside, FL
10.2018 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Store sales doubled from 5.1 million in fiscal 2018 to over 10 million in fiscal 2021.
Assistant Manager
Skybar
Lexington, KY
11.2016 - 09.2018
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
Sales Associate
Kroger
Cincinnati, OH
10.2012 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Science - Management Information Systems
Xavier University
05.2016
High School Diploma -
Mariemont High School
Cincinnati, OH06.2011
Skills
- Retail Operations
- Store Opening and Closing
- Coaching and Mentoring
- POS Systems
- Management Training
- Sales Tracking
- Customer Service
- Money Handling
- Supervisory Abilities
- Team Relationships
- Desktops, Laptops and Mobile Devices
Timeline
Assistant Store Manager
Seaside Associated Stores
10.2018 - Current
Assistant Manager
Skybar
11.2016 - 09.2018
Sales Associate
Kroger
10.2012 - 08.2016
Bachelor of Science - Management Information Systems
Xavier University
High School Diploma -
Mariemont High School
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