Robert Yocom
Prescott Valley,AZ
Summary
Dynamic delivery driver with a proven track record at Domino's Pizza, excelling in route optimization and customer service. Recognized for maintaining a clean driving record and consistently meeting delivery deadlines. Skilled in GPS navigation and adept at resolving customer inquiries, ensuring a positive experience and fostering loyalty.
Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly, and professional service at all times.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Delivery Driver
Domino's Pizza
11.2025 - Current
- Verified orders prior to completing deliveries to avoid customer complaints.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Collaborated with customer service teams and management to resolve order issues or customer complaints.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Developed and maintained professional relations between customer, store personnel, and company.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
Delivery Driver
DoorDash
07.2019 - 09.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Successfully avoided time delivery delays by carefully planning best routes.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Minimized company liability and risks to loads by obeying traffic laws.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Kept detailed records of deliveries and money received from customers.
Sales Associate
Target
12.2009 - 04.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Stockman
Walmart
07.2008 - 10.2009
- Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
- Removed broken and unserviceable carts from inventory for repair.
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
- Assisted co-workers in restocking and conducting inventory of store.
- Cleared parking lot of litter and foreign debris.
- Cleaned carts and repaired broken or damaged parts.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Operated equipment while observing standard safety procedures.
- Assisted in receiving, stocking and distribution of merchandise.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Education
High School Diploma -
Manteca High
Manteca, CA01-2008
Skills
- Package scanning
- Delivery logging
- Pre-trip and Post-trip inspections
- Multitasking and organization
- Delivery recordkeeping
- Experienced manual transmission driver
- Traffic laws
- Excellent sense of direction
- Attention to detail
- Punctual and reliable
- Route optimization
- Teamwork and collaboration
- Vehicle inspection
- Product promotion
- Exceptional written and verbal communication skills
- Clean MVR
- Stocking and inventory
- Clear communication
- Courteous and polite demeanor
- Vehicle cleaning and maintenance
- GPS navigation
- Responsible driver
- Problem-solving
- Safe driving record
- Goods transport
- GPS and route planning
- Verbal and written communication
- Defensive driving
- Customer interaction
- Mileage tracking
- Dependable and reliable
- Customer service
- Map reading and navigation skills
- Time management
- Valid Driver's license
- Shopping orders
- Cargo handling
- Local delivery
- Time management skills
- Positive attitude
Timeline
Delivery Driver
Domino's Pizza
11.2025 - Current
Delivery Driver
DoorDash
07.2019 - 09.2025
Sales Associate
Target
12.2009 - 04.2011
Stockman
Walmart
07.2008 - 10.2009
High School Diploma -
Manteca High