Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Young

Rhome,TX

Summary

Dynamic Automotive Service Advisor with Drive Automotive, skilled in cost estimation and customer service. Successfully upsold additional services, enhancing customer satisfaction and loyalty. Proficient in vehicle inspection and parts management, ensuring timely repairs and maintenance. Committed to delivering exceptional service while fostering strong relationships with clients and technicians alike.

Overview

15
15
years of professional experience

Work History

Automotive Service Advisor

Drive Automotive
Denton, TX
03.2024 - 04.2025
  • Provided estimates of repair costs to customers and discussed options with them.
  • Educated customers about preventative maintenance programs available at the dealership.
  • Processed customer payments for parts and labor charges using a point-of-sale system.
  • Upsold additional products such as extended warranties, oil changes, tire rotations.
  • Monitored work progress to ensure timely completion of services within specified timeframes.
  • Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
  • Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
  • Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
  • Scheduled appointments for vehicle service and repairs as requested by customers.
  • Greeted customers, identified their needs and provided advice on automotive services.
  • Inspected vehicles for mechanical issues and recommended appropriate repair services.
  • Followed up with customers after service visits to confirm satisfaction with completed work.
  • Resolved customer complaints promptly in a professional manner while adhering to company policies.
  • Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
  • Completed standard inspections to assess wear and damage to vehicles.
  • Conducted test drives before and after repair services.
  • Estimated costs of vehicle repair.
  • Reviewed work orders and discussed with supervisors.

Assistant Manager

Kwik Kar Oil And Lube
Flower Mound, TX
02.2018 - 01.2023
  • Supervised daily operations, including shift scheduling and duty assignments.
  • Coordinated interdepartmental activities to ensure seamless operational flow.
  • Resolved team conflicts through effective mediation techniques.
  • Established monitoring processes for customer satisfaction metrics.
  • Created comprehensive reports on sales trends, inventory, and financial performance.
  • Collaborated with management to develop strategic business plans.
  • Maintained regular communication with customers to gather feedback and understand needs.
  • Guided junior staff on task execution and project objectives.

Independent Contractor

johnson communications
Burlison, TX
05.2017 - 02.2018
  • Maintained records of all installations, repairs, maintenance activities and other related tasks.
  • Coordinated with contractors when necessary to ensure timely completion of projects.
  • Attended customer sites to install, test and troubleshoot fiber optic cabling systems.
  • Adhered strictly to company policies and procedures related to safety, security, quality control and customer service.
  • Organized and labeled cables according to industry best practices.
  • Identified potential problems in existing networks before they became an issue by performing thorough inspections.
  • Resolved any technical difficulties that arose during installation or maintenance processes.
  • Worked closely with project managers to determine scope of work and timeline requirements.
  • Prepared detailed reports regarding the status of existing or new installations.

City Worker

City of Southlake
Southlake, TX
03.2010 - 08.2017
  • Coordinated interdepartmental efforts to ensure timely completion of projects.
  • Investigated citizen complaints regarding public works to achieve effective resolutions.
  • Assisted with snow removal operations during winter months to maintain safety.
  • Implemented job site safety protocols, reducing worker injury risk significantly.
  • Conducted routine maintenance on vehicles used for public works projects.
  • Performed daily inspections of infrastructure, including roads and bridges, for safety compliance.
  • Monitored traffic flow patterns around construction zones to enhance public safety.
  • Managed equipment repairs to uphold operational efficiency.
  • Repaired benches, picnic tables and other outdoor furniture as needed.
  • Installed signs, fences and other structures according to plans and specifications.
  • Cleaned up debris from trails, walkways and open spaces within the parks.
  • Maintained inventory of tools, supplies and materials required for park maintenance.
  • Performed regular maintenance and upkeep of park grounds, facilities and equipment.
  • Mulched flower beds with organic mulch material to reduce weed growth.
  • Operated mowers, tractors, edgers and other landscaping equipment safely.
  • Inspected parks for safety hazards and took necessary corrective action.
  • Installed, repaired and operated irrigation and sprinkler systems to maintain proper absorption and drainage of grounds.
  • Cleaned and removed litter from parks, parking lot and other public areas.
  • Cut grass with gasoline-fueled riding lawn mowers, push power lawn mowers and string trimmers.
  • Applied fertilizers, pesticides and chemicals to lawns to prepare for landscaping.
  • Handled setup, tear-down and operations of special events and functions.
  • Operated pickup truck with attached trailer to transport equipment and materials to and from assigned areas.
  • Assisted with various construction and landscape projects to maintain visually appealing grounds.
  • Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
  • Planted trees, shrubs, bushes and flowers in decorative planters and displays.
  • Watered lawns, plants, or trees, using sprinkler systems or watering cans as part of overall maintenance plan.
  • Maintained or repaired tools or equipment for safety and longevity.
  • Built or maintained greenhouses, fences or benches,
  • Shoveled snow and spread salt on walkways and parking lots.
  • Cared for lawns by mulching, aerating, weeding or grubbing.
  • Mixed and sprayed or spread fertilizers, herbicides, or insecticides using hand or automatic dispensers.

Education

GED -

Northwest High School
Justin, TX

Skills

  • Customer service
  • Cost estimation
  • Preventative maintenance
  • Parts management
  • Vehicle inspection
  • Payment processing

Timeline

Automotive Service Advisor

Drive Automotive
03.2024 - 04.2025

Assistant Manager

Kwik Kar Oil And Lube
02.2018 - 01.2023

Independent Contractor

johnson communications
05.2017 - 02.2018

City Worker

City of Southlake
03.2010 - 08.2017

GED -

Northwest High School

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