Robert Young
Rio Rancho
Summary
Dynamic Communications Specialist with extensive experience at the University of New Mexico, excelling in emergency communications and crisis management. Proven track record in protocol development and team training, enhancing response efficiency and fostering interagency collaboration. Recognized for maintaining situational awareness and delivering compassionate patient assessments in high-pressure environments.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Communications Specialist
University Of New Mexico- Lifeguard Emergency Air Service
09.2018 - 11.2025
- Coordinated emergency communications across multiple agencies to enhance response efficiency.
- Trained and mentored junior staff on emergency response procedures and communication systems.
- Developed and maintained protocols for crisis communication, ensuring timely information dissemination.
- Conducted regular drills to evaluate readiness and improve operational workflows during emergencies.
- Fostered collaborative relationships with local authorities to streamline emergency response efforts.
- Served as a mentor to new employees, sharing knowledge and expertise to help them excel in their roles as Emergency Communications Specialists.
- Collaborated with various emergency services to ensure seamless communication during high-pressure situations.
- Maintained strict confidentiality regarding sensitive information received during emergency calls, in accordance with applicable laws and regulations.
- Maintained accurate records of all emergency calls, ensuring thorough documentation for future reference and analysis.
- Managed multiple communication channels simultaneously, maintaining a high level of situational awareness at all times.
- Coordinated response efforts during large-scale incidents, working closely with partner agencies to share critical information quickly and accurately.
- Regularly monitored equipment functionality, identifying issues early to prevent potential downtime or miscommunication.
- Implemented new call-taking procedures that resulted in reduced wait times for callers during peak hours.
- Improved interdepartmental relationships by fostering open lines of communication between dispatchers and emergency responders.
- Remained calm under pressure, providing critical support to citizens experiencing life-threatening emergencies while simultaneously managing other ongoing incidents effectively.
Paramedic
Cuba EMS
05.2001 - 02.2020
- Trained new paramedic staff on protocols, emergency response procedures, and equipment usage.
- Managed inventory of medical supplies, ensuring availability for timely response during emergencies.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
Paramedic
Valencia County Detention Center
05.2018 - 09.2019
- Administered emergency medical care to detainees, ensuring prompt and effective treatment.
- Collaborated with law enforcement and detention staff to maintain safety protocols during medical emergencies.
- Conducted patient assessments to determine immediate medical needs and initiate appropriate interventions.
- Documented patient vital signs and medical history accurately in electronic health records for continuity of care.
Paramedic
Superior Ambulance
07.2006 - 05.2018
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Transferred patients safely and securely to medical facilities for continued care.
911 Dispatcher
Sandoval County Regional Dispatch Center
01.2001 - 07.2007
- Managed emergency calls, prioritizing responses to ensure timely dispatch of services.
- Coordinated communication between first responders and dispatch teams to streamline operations.
- Implemented training programs for new dispatch staff, enhancing team efficiency and performance.
- Analyzed incident reports to identify trends and improve response strategies within the center.
- Mentored junior dispatchers, fostering a culture of continuous improvement and professional development.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Education
Certificate of Emergency Medicice - Paramedicine
UNM School of Emergency Medicine
Albuquerque, NM02-2010
GED -
TVI of Albuquerque
Albuquerque, NM05-1990
Skills
- Emergency communications
- Crisis management
- Protocol development
- Team training
- Interagency collaboration
- Emergency call documentation
- Situational awareness
- Dispatch coordination
- Patient assessment
- Medical supply management
- Advanced life support
- Mentorship and leadership
Accomplishments
- Supervised team of 3-5 staff members.
- Documented and resolved PAIP issues which led to stronger PAIP documentation procedures.
Certification
- EMD - Emergency Medical Dispatch
Timeline
Communications Specialist
University Of New Mexico- Lifeguard Emergency Air Service
09.2018 - 11.2025
Paramedic
Valencia County Detention Center
05.2018 - 09.2019
Paramedic
Superior Ambulance
07.2006 - 05.2018
Paramedic
Cuba EMS
05.2001 - 02.2020
911 Dispatcher
Sandoval County Regional Dispatch Center
01.2001 - 07.2007
Certificate of Emergency Medicice - Paramedicine
UNM School of Emergency Medicine
GED -
TVI of Albuquerque