Robert Zaloudek
Summary
Goal-oriented manager with distinguished experience in facilities and proven leadership abilities. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers, and accomplishing targets. Committed to streamlining procedures while optimizing employee talent.
Overview
16
16
years of professional experience
Work History
National Executive Account Manager
Nextech
07.2016 - Current
- Built relationships with customers and community to establish long-term business growth.
- Achieved goals and service targets by cultivating and securing customer relationships.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Assistant Account Manager
MetroTech
07.2015 - 07.2016
- Built client relationships by acting as liaison between customer service and sales teams.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Maintained central database of key contacts, risk ratings, financial impact and key issues.
Regional Dispatcher
MetrotechHVAC
07.2013 - 06.2015
- Communicated with technicians and personnel to coordinate timely delivery of materials and repairs.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Managed conflict resolutions with customers, technicians and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Chef
Ruby Tuesday
01.2008 - 07.2013
- Trained kitchen staff to perform various preparation tasks under pressure.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Maintained well-organized mise en place to keep work consistent.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
Education
Some College - Business And Hospitality Management
Ball State University
Muncie, INHigh School Diploma -
Schaumburg High School
Schaumburg, IL07.2006
Skills
- Territory Management
- New Hire Onboarding
- Strategic Planning
- Customer Service
Timeline
National Executive Account Manager
Nextech
07.2016 - Current
Assistant Account Manager
MetroTech
07.2015 - 07.2016
Regional Dispatcher
MetrotechHVAC
07.2013 - 06.2015
Chef
Ruby Tuesday
01.2008 - 07.2013
Some College - Business And Hospitality Management
Ball State University
High School Diploma -
Schaumburg High School
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