ROBERT ZARBAUGH
Columbus,OH
Summary
Experienced transportation professional specializing in logistics and supply chain management. Proficient in route optimization, fleet coordination, and safety compliance. Recognized for effective collaboration with teams to ensure operational efficiency. Adaptable and results-driven, consistently meeting evolving demands in fast-paced environments.
Overview
36
36
years of professional experience
Work History
Account Manager
Forward Air
11.2018 - 09.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Service Development Mgr./Recruiter
Buckeye Express Logistics
01.2017 - Current
- Resolve customer complaints regarding sales and service.
- Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
- Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
- Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
- Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.
- Negotiate transportation rates or services.
- Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Identify staff vacancies and recruit, interview and select applicants.
President/CEO
Horseshoe Enterprises, LLC DBA Expedited Transportation of America
01.2015 - 01.2017
- Direct or coordinate an organization's financial or budget activities to fund operations, maximize investments, or increase efficiency.
- Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
- Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity.
- Negotiate or approve contracts or agreements with suppliers, distributors, federal or state agencies, or other organizational entities.
- Prepare or present reports concerning activities, expenses, budgets, government statutes or rulings, or other items affecting businesses or program services.
- Implement corrective action plans to solve organizational or departmental problems.
Logistics Manager
Transpak USA
07.2014 - 12.2014
- Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
- Supervise the work of logistics specialists, planners, or schedulers.
- Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.
- Negotiate transportation rates or services.
- Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers.
- Plan or implement improvements to internal or external logistics systems or processes.
- Analyze all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies.
- Ensure carrier compliance with company policies or procedures for product transit or delivery.
- Review global, national, or regional transportation or logistics reports for ways to improve efficiency or minimize the environmental impact of logistics activities.
- Developed transportation network for North American operations.
Operations Manager
American Expediting Co.
01.2012 - 07.2014
- Analyze expenditures and other financial information to develop plans, policies, or budgets for increasing profits or improving services.
- Set operations policies and standards, including determining safety procedures for the handling of dangerous goods.
- Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
- Negotiate and authorize contracts with equipment and materials suppliers, and monitor contract fulfillment.
- Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.
- Supervise workers assigning tariff classifications and preparing billing.
- Direct investigations to verify and resolve customer or shipper complaints.
Quality Control Manager
American Expediting Co.
12.2006 - 01.2012
- Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies.
- Prepare detailed reports on audit findings.
- Supervise auditing of establishments, and determine scope of investigation required.
- Examine records and interview workers to ensure recording of transactions and compliance with laws and regulations.
- Conduct classes to teach procedures to staff.
- Manage leasing of facility space.
- Hire and terminate clerical and administrative personnel.
Customer Service Representative
Airnet Systems
07.2006 - 12.2006
- Negotiate and arrange transport of goods with shipping or freight companies.
- Notify consignees, passengers, or customers of the arrival of freight or baggage, and arrange for delivery.
- Check import/export documentation to determine cargo contents, and classify goods into different fee or tariff groups, using a tariff coding system.
- Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods.
- Attach address labels, identification codes, and shipping instructions to containers.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Northeast Regional Manager
Quikpro Express
03.2003 - 07.2006
- Manage staff, preparing work schedules and assigning specific duties.
- Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
- Plan and direct activities such as sales promotions, coordinating with other department heads as required.
- Analyze expenditures and other financial information to develop plans, policies, or budgets for increasing profits or improving services.
- Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
Various
FedEx Express
04.1989 - 03.2003
- Management
- Hazardous Material Coordinator
- Import/Export Coordinator
- Courier
Education
High School Diploma - College Prep
South High School
Westerville, Ohio06.1987
Business/Transportation Logistics
The Ohio State University
Columbus, Ohio06.1992
Skills
- Excellent communication
- Teamwork and collaboration
- Problem-solving
- Time management
- Decision-making
- Business analysis
- Employee presentations
- Coaching and mentoring
- Staff training
- New employee training
- Employee assessment
- Customer service
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Limited Working
Timeline
Account Manager
Forward Air
11.2018 - 09.2024
Service Development Mgr./Recruiter
Buckeye Express Logistics
01.2017 - Current
President/CEO
Horseshoe Enterprises, LLC DBA Expedited Transportation of America
01.2015 - 01.2017
Logistics Manager
Transpak USA
07.2014 - 12.2014
Operations Manager
American Expediting Co.
01.2012 - 07.2014
Quality Control Manager
American Expediting Co.
12.2006 - 01.2012
Customer Service Representative
Airnet Systems
07.2006 - 12.2006
Northeast Regional Manager
Quikpro Express
03.2003 - 07.2006
Various
FedEx Express
04.1989 - 03.2003
Business/Transportation Logistics
The Ohio State University
High School Diploma - College Prep
South High School
Similar Profiles
Omar GutierrezOmar Gutierrez
Dispatcher at Forward AirDispatcher at Forward Air
Ryen EllingerRyen Ellinger
Cargo Handler at Forward AirCargo Handler at Forward Air
Kemar TurnerKemar Turner
Forklift-operator at Forward AirForklift-operator at Forward Air
Corey HendricksCorey Hendricks
Agency Information Security Professional at Ohio Department of Youth ServicesAgency Information Security Professional at Ohio Department of Youth Services
Abigail KlinkAbigail Klink
Infant Teacher at Guidepost MontessoriInfant Teacher at Guidepost Montessori