Robert Zhang
Owings,MD
Summary
Dependable and analytical with strong foundation in networking principles and problem-solving capabilities. Proficient in configuring and troubleshooting Cisco routers and switches, coupled with solid understanding of IP addressing and subnetting. Committed to leveraging technical expertise to enhance network performance and security.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Online Reseller
02.2024 - Current
- Listed products across online marketplaces with optimized titles, descriptions, and pricing. 2. Managed inventory updates, stock reconciliation, and order tracking across sales channels. 3. Researched market demand to identify profitable items and adjust sourcing decisions. 4. Processed customer inquiries, returns, and disputes with timely, professional communication. 5. Packaged orders securely and coordinated shipping to maintain accurate delivery flow. 6. Monitored competitor pricing and revised listings to improve visibility and sales performance. 7. Maintained detailed records for purchases, sales, and profit analysis. 8. Streamlined listing workflows to improve turnaround, consistency, and account organization.
- Streamlined shipping processes by implementing cost-effective methods for order fulfillment, reducing delivery times and improving customer satisfaction ratings.
- Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
- Negotiated favorable purchasing terms with suppliers, reducing overall costs and increasing profit margins on resold merchandise.
Education
Bachelor of Science - Computer Science
University of Maryland, College Park
College Park, MD 05.2001 -
Skills
Routing protocols
Network design
Multilayer switching
Cloud networking
Software debugging
Object-oriented programming
IPv6 fundamentals
Certification
CCNA - Cisco Certified Network Associate
Timeline
Online Reseller
02.2024 - Current
Bachelor of Science - Computer Science
University of Maryland, College Park
05.2001 -