ROBERTA ACOSTA
Livingston,CA
Summary
Dedicated customer service professional with over 10 years seasoned customer service professional with a proven track record in boosting client satisfaction and optimizing service processes skilled in conflict resolution maximizing client retention with a focus no CRM systems and process efficiency
Overview
20
20
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
AUTISM LEARNING PARTNERS
06.2022 - 04.2023
- Utilized applied behavior analysis principles and techniques to reinforce desired behaviors.
- Implemented wide variety of cognitive, social, and community integration activities for program participants to achieve goals.
- Developed and taught strategies to promote client wellness and independence.
- Followed treatment plan goals and interventions by utilizing sound judgment and seeking out appropriate consultation.
- Applied reinforcement techniques to increase desirable behaviors or decrease undesirable behaviors.
- Trained families, caregivers and other professionals on implementation of behavior plans.
- Monitored client responses to intervention strategies through continuous observation and data collection methods.
- Developed and maintained positive relationships with clients, families, and other members of the treatment team.
- Kept patient files confidential and secure from unauthorized access to maintain privacy.
- Ensured safety of clients at all times during service provision.
- Supported and assisted individuals with skills training in all activities of daily living.
Cage Cashier
MIRAGE HOTEL & CASINO
01.2010 - 11.2019
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Utilized excellent communication skills when interacting with customers and fellow employees in a professional manner.
- Adhered to security protocols for safekeeping of money and other valuables during shift hours.
- Maintained accurate records of transactions, including cash and credit card payments, to ensure proper accounting procedures were followed.
- Demonstrated strong customer service skills by greeting customers and providing assistance in a timely manner.
- Communicated all relevant information to co-workers and management to maintain consistency and avoid potential problems.
- Prepared bank deposits according to company policies and procedures.
- Redeemed foreign currencies using accurate exchange rates.
Sales Floor
2B BEBE
10.2008 - 01.2010
- Processed sales orders and cash transactions accurately.
- Resolved customer inquiries and complaints in a professional manner.
- Implemented promotional displays to increase customer appeal.
- Operated assigned cash register to process sales transactions.
- Trained new employees on store policies and procedures as needed.
- Assisted with store operations in conjunction with assigned tasks and duties.
- Performed opening and closing procedures for the department, such as counting cash drawers and setting up registers.
- Ensured compliance with safety regulations during all tasks performed.
- Collaborated effectively with coworkers to achieve common goals within deadlines.
- Helped guests properly select merchandise in accordance with identified needs.
- Maintained cleanliness of store floor, organized displays and assisted with store merchandising initiatives.
- Displayed ability to multitask efficiently while working in a fast-paced environment.
- Assisted other departments with projects when necessary or requested.
- Developed strategies to increase sales and improve customer service.
- Cross-trained to assist with cash register operations, customer service and stock replenishment.
Secretary's Assistant
FARMERS INSURANCE COMPANY
03.2003 - 12.2005
- Ensured timely delivery of mail and courier packages to respective departments or individuals in a timely manner.
- Managed daily operations of the office including ordering stationery and other materials needed for smooth functioning of the organization.
- Maintained customer databases by recording customer information accurately and updating it regularly.
- Performed various administrative tasks such as scheduling appointments, managing filing systems and responding to emails promptly.
- Developed effective working relationships with colleagues to ensure seamless workflow between departments.
- Organized and maintained filing systems, both paper and electronic.
- Greeted visitors in a professional manner and directed them to appropriate personnel or departments.
- Answered telephone calls professionally and directed them to appropriate personnel within the organization.
- Organized office supplies and equipment for efficient use of resources.
- Communicated with bookkeepers to drive consistency and accuracy of accounting entries.
- Scheduled events, appointments and meetings in company calendar, assisting employees with time management.
- Assisted with the development of new policies to improve efficiency within the department.
- Created and maintained spreadsheets using Excel functions and calculations.
Education
Accounting in Computational Finance
Guadalupe
Las Vegas06.2003
Skills
- Customer assistance
- Cash handling
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Customer service excellence
- Cash handling expertise
- Product restocking
- Merchandise restocking
- Staff training
- Store maintenance
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Loading and unloading
- Excellent communication
- Organizational skills
- Punctual and dependable
- Self-driven and motivated
- Guest services
- Customer support
Certification
CPR
Languages
Spanish
Bilingual
Timeline
Registered Behavior Technician
AUTISM LEARNING PARTNERS
06.2022 - 04.2023
Cage Cashier
MIRAGE HOTEL & CASINO
01.2010 - 11.2019
Sales Floor
2B BEBE
10.2008 - 01.2010
Secretary's Assistant
FARMERS INSURANCE COMPANY
03.2003 - 12.2005
Accounting in Computational Finance
Guadalupe