Roberta Anderson
Michigan City,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Housekeeper/ Inspectress
Holiday Inn Express and Suites
04.2023 - Current
- Clean vacant rooms to IHG standards
- Help other housekeepers as needed
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Assembler/Production
Fiberbond Corporation
07.2021 - 08.2022
- Cut material to exact measurements and edge material together after putting grid in
- Quality control, packing, and shipping
Department Manager
Walmart
06.2012 - 07.2022
- Task associates daily
- Run freight when needed
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Use TC 70 to scan out for warehouse distribution center
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Complete markdowns in apparel, unbox new clothing and placed on sales floor
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
Education
GED -
A.k. Smith Career Center
06-2004
Skills
- Shipping & Receiving
- Cleaning
- Manufacturing
- Laundry
- Pallet Jack
- Packaging
- Assembly
- Housekeeping
- Retail Management
- Warehouse Distribution Experience
- Order Picking
- Customer Service
- Freight Experience
- Data Collection
- Teamwork
- Customer service
- Bathroom cleaning
- Health and safety compliance
- Excellent oral and written communication
- Customer service-focused
- Exceptional communicator
- Staff training
- Quality assurance
- Multitasking and organization
Additional Information
Very good at multitasking, outgoing, and very dependable.
Timeline
Housekeeper/ Inspectress
Holiday Inn Express and Suites
04.2023 - Current
Assembler/Production
Fiberbond Corporation
07.2021 - 08.2022
Department Manager
Walmart
06.2012 - 07.2022
GED -
A.k. Smith Career Center
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