Productivity Software: Microsoft Word, Video conferencing and Social Media
Roberta Andrew-Royer
Summary
Responsible and dedicated Direct Support Professional with 20 years of experience, recognized for excellent communication and interpersonal skills and skilled in effectively engaging with clients and staff. I am resourceful, maintaining current licenses through accredited training and ongoing curriculum with the State of Washington. With solid office management and administrative capabilities, I consistently meet deadlines while managing competing priorities—I am a creative problem solver with strong analytical and critical thinking abilities.
Overview
30
30
years of professional experience
5
5
Certification
Work History
Direct Support Professional(DSP) Prog. Coordinator
AMBITIONS OF WASHINGTON INC.
Lakewood, WA
08.2003 - 01.2022
- As a Direct Support Professional (DSP), I assist clients in leading meaningful lives within their communities, helping them learn, grow, and reach their fullest potential for independence. My responsibilities include cooking, cleaning, and accompanying clients to appointments.
- As a Program Coordinator, I implement instruction and support services, coordinate and schedule client services, conduct staff training, and maintain updated client and employee records. I also supervise daily client support services on-site. This mid-level management position involves supervising assigned personnel, overseeing multiple caseloads, and addressing emergencies and daily challenges. I may also travel for business activities or training, including overnight stays when required.
Independent Living Specialist (ILS)
SERVICE ALTERNATIVE, INC.
Everett, WA
04.2006 - 02.2017
- As an Independent Living Specialist (ILS), I provide direct support, instruction, and assistance to enhance and sustain the quality of life for adults with developmental disabilities and Home Care clients in a safe environment. This includes implementing the Plan of Care, Individual Service Plan (ISP), and Individualized Independent Service Plan (IISP) goals.
- I empower clients in decision-making, promoting autonomy and self-determination. Additionally, I coordinate transportation to ensure accessibility to appointments, meetings, and events, provide ongoing case services with regular progress monitoring, and adjust plans as needed. I implement life skills training to prepare clients for successful transitions to independent living, enhancing independence by setting personalized, achievable goals.
Community Support Specialist (CSS) Pager Program
SUNRISE SERVICES, INC.
Everett, WA
04.2001 - 05.2010
- During assigned hours, I respond to all after-hours and emergency pager calls from staff and participants at Sunrise Services, Division of Developmental Disabilities (DDD), In-Home Community Living (IHCL), and Adult Family Homes. I offer support and direction aligned with WAC regulations, DDD policies, Sunrise Services policies, Pager Program Protocols, and individual participant program plans.
- I log calls and complete necessary documentation, such as email incident notification forms and electronic reports (for staff absences). Additionally, I notify relevant staff (e.g., Managers, Program Coordinators, Sunrise healthcare staff) of incidents via pager calls, email notifications, and messages under Pager Program Protocols, Telephone Notification Charts, and Sunrise Services policies.
- In cases of crisis, I provide intervention using de-escalation techniques and coordinate appropriate responses. I also help develop crisis management and intervention plans for clients in need. I respond according to IOP protocols and individual program plans for individuals enrolled in the Intensive Outpatient Program (IOP).
Education
Bachelor of Arts - Business Administration
University of The People
Pasadena, CA2027
ASSOCIATE OF ARTS - MASSAGE THERAPIST
Seattle Massage School
Fife, WA01.1997
General Studies
Everett Community College
Everett, WASkills
- Customer Service
- Data Entry
- Relationship Building
- Oral and written communication
- Leadership/Teamwork
- Problem-solving
- Administrative
- Critical Thinking
- Organization/Responsibility
- Emotional Intelligence
- Flexibility
- Attention to Detail
- Critical Thinking
- Organization
- Emotional Intelligence
Certification
- Healthcare Provider CPR/AED/FIRST AID Certification
- (NAR) Nursing Assistant Registered
- ServSafe Food Handler's Certification
- Washington Driver's License
- OSHA Certified
Gardening, cooking/Baking, Photography, Volunteering, Fitness
I enjoy a mix of creative and active pursuits. Cooking and baking allow me to explore flavors and techniques, which also helps me stay mindful and patient. Photography is a passion of mine because it allows me to capture meaningful moments and see the world through different perspectives. Gardening is another outlet for creativity, giving me a sense of accomplishment as I nurture plants. Fitness and exercise are a big part of my life, helping me maintain balance, focus, and perseverance in all aspects of my day.
I enjoy blending creative, active, and community-centered pursuits that keep me inspired and balanced. Cooking and baking let me experiment with flavors and techniques, cultivating mindfulness and patience. Photography is a passion that allows me to capture meaningful moments and appreciate diverse perspectives. Gardening offers another creative outlet, bringing a sense of accomplishment as I nurture life. Fitness and exercise are essential to my routine, helping me stay focused, balanced, and resilient. Volunteering is also a significant part of my life, allowing me to give back, connect with others, and support causes I care about.
Accomplishments
- Supervised a team of 30 staff members.
- Documented and resolved scheduling conflicts, improving shift coverage and patient satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- School commission member at St. Frances Cabrini School (SFC) and the chairperson of technology.
- Volunteer at St. Mary's Academy (SMA).
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Software
Callaboration tools: Zoom, Teams, and Google Hangouts
Presentation software: PowerPoint, and Google Slides
Languages
English
Full Professional
Interests
Volunteering
Fundraising
DIY projects
Walking
Gardening
Puzzles
Timeline
Independent Living Specialist (ILS)
SERVICE ALTERNATIVE, INC.
04.2006 - 02.2017
Direct Support Professional(DSP) Prog. Coordinator
AMBITIONS OF WASHINGTON INC.
08.2003 - 01.2022
Community Support Specialist (CSS) Pager Program
SUNRISE SERVICES, INC.
04.2001 - 05.2010
Bachelor of Arts - Business Administration
University of The People
ASSOCIATE OF ARTS - MASSAGE THERAPIST
Seattle Massage School
General Studies
Everett Community College