Summary
Overview
Work History
Education
Skills
Certification
Gardening, cooking/Baking, Photography, Volunteering, Fitness
Accomplishments
Work Availability
Affiliations
Quote
Software
Languages
Interests
Timeline
Generic
Roberta Andrew-Royer

Roberta Andrew-Royer

Summary

Responsible and dedicated Direct Support Professional with 20 years of experience, recognized for excellent communication and interpersonal skills and skilled in effectively engaging with clients and staff. I am resourceful, maintaining current licenses through accredited training and ongoing curriculum with the State of Washington. With solid office management and administrative capabilities, I consistently meet deadlines while managing competing priorities—I am a creative problem solver with strong analytical and critical thinking abilities.

Overview

30
30
years of professional experience
5
5
Certification

Work History

Direct Support Professional(DSP) Prog. Coordinator

AMBITIONS OF WASHINGTON INC.
08.2003 - 01.2022
  • As a Direct Support Professional (DSP), I assist clients in leading meaningful lives within their communities, helping them learn, grow, and reach their fullest potential for independence. My responsibilities include cooking, cleaning, and accompanying clients to appointments.
  • As a Program Coordinator, I implement instruction and support services, coordinate and schedule client services, conduct staff training, and maintain updated client and employee records. I also supervise daily client support services on-site. This mid-level management position involves supervising assigned personnel, overseeing multiple caseloads, and addressing emergencies and daily challenges. I may also travel for business activities or training, including overnight stays when required.

Independent Living Specialist (ILS)

SERVICE ALTERNATIVE, INC.
04.2006 - 02.2017
  • As an Independent Living Specialist (ILS), I provide direct support, instruction, and assistance to enhance and sustain the quality of life for adults with developmental disabilities and Home Care clients in a safe environment. This includes implementing the Plan of Care, Individual Service Plan (ISP), and Individualized Independent Service Plan (IISP) goals.
  • I empower clients in decision-making, promoting autonomy and self-determination. Additionally, I coordinate transportation to ensure accessibility to appointments, meetings, and events, provide ongoing case services with regular progress monitoring, and adjust plans as needed. I implement life skills training to prepare clients for successful transitions to independent living, enhancing independence by setting personalized, achievable goals.

Community Support Specialist (CSS) Pager Program

SUNRISE SERVICES, INC.
04.2001 - 05.2010
  • During assigned hours, I respond to all after-hours and emergency pager calls from staff and participants at Sunrise Services, Division of Developmental Disabilities (DDD), In-Home Community Living (IHCL), and Adult Family Homes. I offer support and direction aligned with WAC regulations, DDD policies, Sunrise Services policies, Pager Program Protocols, and individual participant program plans.
  • I log calls and complete necessary documentation, such as email incident notification forms and electronic reports (for staff absences). Additionally, I notify relevant staff (e.g., Managers, Program Coordinators, Sunrise healthcare staff) of incidents via pager calls, email notifications, and messages under Pager Program Protocols, Telephone Notification Charts, and Sunrise Services policies.
  • In cases of crisis, I provide intervention using de-escalation techniques and coordinate appropriate responses. I also help develop crisis management and intervention plans for clients in need. I respond according to IOP protocols and individual program plans for individuals enrolled in the Intensive Outpatient Program (IOP).

Education

Bachelor of Arts - Business Administration

University of The People
Pasadena, CA
2027

ASSOCIATE OF ARTS - MASSAGE THERAPIST

Seattle Massage School
Fife, WA
01.1997

General Studies

Everett Community College
Everett, WA

Skills

  • Customer Service
  • Data Entry
  • Relationship Building
  • Oral and written communication
  • Leadership/Teamwork
  • Problem-solving
  • Administrative
  • Critical Thinking
  • Organization/Responsibility
  • Emotional Intelligence
  • Flexibility
  • Attention to Detail
  • Critical Thinking
  • Organization
  • Emotional Intelligence

Certification

  • Healthcare Provider CPR/AED/FIRST AID Certification
  • (NAR) Nursing Assistant Registered
  • ServSafe Food Handler's Certification
  • Washington Driver's License
  • OSHA Certified

Gardening, cooking/Baking, Photography, Volunteering, Fitness

I enjoy a mix of creative and active pursuits. Cooking and baking allow me to explore flavors and techniques, which also helps me stay mindful and patient. Photography is a passion of mine because it allows me to capture meaningful moments and see the world through different perspectives. Gardening is another outlet for creativity, giving me a sense of accomplishment as I nurture plants. Fitness and exercise are a big part of my life, helping me maintain balance, focus, and perseverance in all aspects of my day.

I enjoy blending creative, active, and community-centered pursuits that keep me inspired and balanced. Cooking and baking let me experiment with flavors and techniques, cultivating mindfulness and patience. Photography is a passion that allows me to capture meaningful moments and appreciate diverse perspectives. Gardening offers another creative outlet, bringing a sense of accomplishment as I nurture life. Fitness and exercise are essential to my routine, helping me stay focused, balanced, and resilient. Volunteering is also a significant part of my life, allowing me to give back, connect with others, and support causes I care about.

Accomplishments

  • Supervised a team of 30 staff members.
  • Documented and resolved scheduling conflicts, improving shift coverage and patient satisfaction.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • School commission member at St. Frances Cabrini School (SFC) and the chairperson of technology.
  • Volunteer at St. Mary's Academy (SMA).

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Software

Productivity Software: Microsoft Word, Video conferencing and Social Media

Callaboration tools: Zoom, Teams, and Google Hangouts

Presentation software: PowerPoint, and Google Slides

Languages

English
Full Professional

Interests

Volunteering

Fundraising

DIY projects

Walking

Gardening

Puzzles

Timeline

Independent Living Specialist (ILS)

SERVICE ALTERNATIVE, INC.
04.2006 - 02.2017

Direct Support Professional(DSP) Prog. Coordinator

AMBITIONS OF WASHINGTON INC.
08.2003 - 01.2022

Community Support Specialist (CSS) Pager Program

SUNRISE SERVICES, INC.
04.2001 - 05.2010

Bachelor of Arts - Business Administration

University of The People

ASSOCIATE OF ARTS - MASSAGE THERAPIST

Seattle Massage School

General Studies

Everett Community College

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Roberta Andrew-Royer