Roberta Barrett McNulty
Parkville,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Portfolio Manager/Debt Collector Agent
CNAC of Glen Burnie
01.2015 - Current
- Daily collections on auto loans
- Enhanced portfolio performance by implementing effective investment strategies and risk management techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Office Assistant
Rent-Now Solutions
01.2013 - 01.2015
- Responsible for inbound calls for available rental properties
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Office Assistant
Chesapeake Recovery Inc.
01.2011 - 01.2013
- Worked with many different financial agencies
- Setting up repossession orders for vehicles and water vessels
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Responded to inquiries from callers seeking information.
Collections Counselor
K Bank
01.2004 - 01.2011
- All aspects of collections
- In charge of delinquent accounts, Auto, Home, Personal lines of credit, Rehab loans
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Milford Mill Senior High School
Windsor Mill, MD06-1983
Skills
- Detail oriented
- Organized
- Multitasker
- Strong team player
- Computer proficient
- Knowledge of Debt Collection Laws
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
Timeline
Portfolio Manager/Debt Collector Agent
CNAC of Glen Burnie
01.2015 - Current
Office Assistant
Rent-Now Solutions
01.2013 - 01.2015
Office Assistant
Chesapeake Recovery Inc.
01.2011 - 01.2013
Collections Counselor
K Bank
01.2004 - 01.2011
High School Diploma -
Milford Mill Senior High School
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