Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roberta Benberg

Westminster,CO

Summary

Dedicated Customer Service Manager well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 12 years of experience to dynamic new position.

Overview

12
12
years of professional experience

Work History

Front End Team Lead

Walmart
11.2017 - Current
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in 13 registers, and 20 self-service checkout stations to verify adequate cash supply.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Created employee schedules to align coverage with forecasted demands.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Customer Service Representative

Walmart
06.2011 - 08.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Associate of Science - Early Childhood Education

Napa Valley College
Napa, CA

High School Diploma -

Hogan High School
Vallejo, CA
01.1979

Skills

  • Administrative Support
  • Complaint Resolution
  • Accurate Money Handling
  • Customer Service
  • Training and Mentoring
  • Workflow Management
  • Team Supervision
  • Goals and Performance
  • Fraud Prevention
  • Problem-Solving Skills

Timeline

Front End Team Lead

Walmart
11.2017 - Current

Customer Service Representative

Walmart
06.2011 - 08.2017

Associate of Science - Early Childhood Education

Napa Valley College

High School Diploma -

Hogan High School

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Roberta Benberg