Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Roberta Bennett

Augusta,GA

Summary

Obtain a position within a company where I can maximize my people oriented experience, communication skills, problem analysis and problem solving abilities.

Overview

8
8
years of professional experience

Work History

Scheduler/DQA Specialist

Central EMS
03.2023 - 01.2024
  • Scheduler: Sets and maintain crew schedules
  • Monitor and approve time cards
  • DQA: Review patient information and data collection with monitoring tools
  • Document all challenges associated with information recording, data entry and storage
  • Identify indicators that need immediate remediation depending on the magnitude of the problem
  • Share daily and weekly reports with Team Leads and other Leadership personnel
  • Check in with all facilities to verify patient information
  • Review all facility and client files for completeness and corrections.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.

Payroll Specialist 1

ADP Automatic Data Processing
11.2021 - 03.2023
  • Supports payroll processing questions and issues
  • Conducts initial issue troubleshooting
  • Client Facing with assigned client base
  • Process payroll.
  • Streamlined payroll processing by implementing an automated timekeeping system.
  • Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
  • Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
  • Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.

Admin Assistant/ Receptionist

Allied Universal
07.2019 - 03.2021
  • Answer, screen, and forward telephone calls
  • Maintain polite and professional communication
  • Greet walk-ins and other visitors and escort them to the proper destination
  • Anticipate the needs of others in order to ensure their seamless and positive experience
  • Obtain or send information via computer, email, mail, phone, or fax
  • Copy, file, and maintain documents and records
  • Collect, sort, distribute, and prepare mail and courier deliveries
  • Use computers for spreadsheet, word processing, database management, and other applications
  • Complete forms in accordance with company procedures
  • Order specific office items
  • Schedule and keep up with appointments
  • Assist with onboarding, background checks, drug testing and processing i9 forms for candidates
  • Provide real-time scheduling by calendar to prevent conflict.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Assisted with appointment scheduling for clients, improving overall office organization and time management.

SERVICE SUPPORT REPRESENTATIVE 3

FUTURE WAVE SYSTEMS
09.2018 - 03.2019
  • Responsible for obtaining information from service requesters, querying clients to ensure accurate product identification, and logging the information into proper call management system
  • Works independently or cooperatively as a member of a team under the direction of a team leader or manager
  • Primarily interfaces with internal/external clients, service delivery units, immediate management and other team members to ensure an accurate service request is routed to the appropriate service provider
  • May also utilize multiple internal systems for various activities.
  • Boosted team performance by providing timely feedback and coaching to fellow support representatives.

WIRELESS SALES PROFESSIONAL

PCS PARTNERS (METRO PCS)
12.2017 - 09.2018
  • Take payments from customers
  • Manage customer accounts
  • Helping with technical and general issues
  • Open and close store as well as keep the store cleaned and organized
  • Receive and process inventory.
  • Boosted store revenue through upselling and cross-selling of wireless devices, accessories, and plans.
  • Increased customer satisfaction by providing personalized assistance in selecting wireless products and services.

GENERAL CARE REPRESENTATIVE

T-MOBILE
04.2016 - 08.2017
  • Manage incoming calls and customer service inquiries
  • Identifying and assessing customers' needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right method/tools
  • Meet personal/customer service team sales targets and call handling quotas.
  • Streamlined call response times for improved customer experience through effective communication techniques.

TECHNICAL SUPPORT REPRESENTATIVE

SITEL/COX COMMUNICATIONS
08.2015 - 04.2016
  • Accessed documented procedures tools and manuals to provide support on company supplied hardware and equipment
  • Gathered customer and technology information to determine technical support level; elevate calls to appropriate support level as necessary
  • Performed troubleshooting techniques over the phone to identify and resolve issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Education

HIGH SCHOOL -

YOUTH CHALLENGE ACADEMY
01.2013

Skills

  • Patience
  • Attentive
  • Clear communication
  • Knowledge of the product
  • Time management
  • A calming presence
  • Closing ability
  • Willingness to learn
  • Ability to work in multiple systems
  • Monitoring
  • Act independently and be self-motivated
  • Ability to work in a pressurized environment and able to deliver against a tight timescale
  • Proactive in creating a positive experience for others
  • Experience with:
  • ICIMS- Enterprise Recruiting Software
  • ICOMS- Integrated Communications Operations Management System
  • VMware Horizon- Virtual Desktop
  • MobiLink- Scheduling Software
  • Multitasking Abilities
  • Active Listening
  • Staff Coordination
  • Teamwork and Collaboration
  • Route Planning

References

  • Angela Page, 706-373-3855
  • Amber Duggan, 706-401-5820
  • Connie Morris, 706-399-2718

Timeline

Scheduler/DQA Specialist

Central EMS
03.2023 - 01.2024

Payroll Specialist 1

ADP Automatic Data Processing
11.2021 - 03.2023

Admin Assistant/ Receptionist

Allied Universal
07.2019 - 03.2021

SERVICE SUPPORT REPRESENTATIVE 3

FUTURE WAVE SYSTEMS
09.2018 - 03.2019

WIRELESS SALES PROFESSIONAL

PCS PARTNERS (METRO PCS)
12.2017 - 09.2018

GENERAL CARE REPRESENTATIVE

T-MOBILE
04.2016 - 08.2017

TECHNICAL SUPPORT REPRESENTATIVE

SITEL/COX COMMUNICATIONS
08.2015 - 04.2016

HIGH SCHOOL -

YOUTH CHALLENGE ACADEMY

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